Customer Service Sales
Resume:
MARIO PANARO
Cell: 416-***-****
Email: ************@*****.**
HIGHLIGHTS OF QUALIFICATIONS
. Hard working with the ability to adapt to changes easily and to manage
a large and varied workload with minimum supervision.
. Self-motivated individual, with the ability to motivate others.
. Over 15 years experience working with the public in a customer service
environment.
. Action oriented with a passion for results and building new
relationships.
. Excellent communication, organizational, time management and
leadership skills.
. Take initiative and posses the ability to be versatile, reliable and
dependable.
. Set priorities, work well under pressure and meet deadlines.
. Ability to develop strong working relationships with all levels of
individuals.
REVELANT SKILLS AND EXPERIENCE
Customer Service
. Ability to understand customer inquires, answering their questions
and offering recommendations to resolve issues and to build on
customer loyalty.
. Ability to build relationships, open communication and satisfaction
to meet the customer's needs.
. Problem solving customer's complaints and provided accurate
information.
. Demonstrated attention to detail with a focus on continuous service
improvements.
Communication Skills
. Demonstrated open communication with all levels of individuals
. Communicated effectively and established excellent rapport with
customers.
. Ability to innovate and demonstrate creative "out of the box"
thinking and action.
. Ability to answer questions regarding problems with products and
offered suggestions.
Merchandising/Organization Skills
. Provided evaluation reports on product movement and changing market
trends.
. Ability to understand plan-o-grams, participated in relines,
incorporated changes to product lines and promoted new strategies
to increase Company profits.
. Demonstrated troubleshooting and problem solving skills.
. Ability to perform inventory control, minimized out of stock
inventory and price setting.
. Demonstrated the planning and execution of new promotional products
lines
. Ability to prepare departments for quarterly/yearly inventory
audits.
. Proven ability to contribute to category plans in line with company
strategies.
Management/Leadership Skills
. Ability to manage, supervise and delegate work loads to staff
members.
. Training team members with operations, implementing policies and
procedures, and also emphasizing the importance of good customer
service.
. Motivating team spirit, support and communication.
. Ability to understand O&A profit margins and maintain
quarterly/yearly budget reports.
. Demonstrated strategic decisions to minimize and reducing costs to
the Company and increase in sales and customer service.
WORK HISTORY
Grocery Longo's Supermarket
Vaughan, ON 2014-present
Dairy/Frozen/Grocery Fortinos Grocery Store Vaughan,
ON 2013-2014
Merchandiser Self Employed
Vaughan, ON 2012-2013
Auditor/Merchandiser RGIS Inventory Specialist Mississauga,
ON 2011-2012
Sales Associate Leon's Furniture LTD
Vaughan, ON 2006-2011
Diary/Frozen/Grocery Fortinos Grocery Store Maple, ON
2003-2006
Nursery Sales Humber Nurseries LTD
Brampton, ON 2003-2006
Installer Northwest Climate
Bolton ON 2001-2003
Senior Scanner (Asst Mgr) Documax Enterprise LTD Markham, ON
1998-2001
Grocery/Diary/Receiving/Deli Longo's Supermarket Vaughan ON
1993-1998
ACCOMPLISHMENT
. Demonstrated the ability to listen effectively to customers and
resolve their problems which resulted in 25% increase of customer
services and sales.
. Developed a rapport with a customer base in the Vaughan Region
achieving sales totaling over 3.8 million dollars at Leon's Vaughan
in the 5 years.
. Top department sales of extended service plans for products sold at
Leon's Vaughan for the five years and also voted top salesman of
the month on many occasions.
. Top salesman of promotional items in 2003, 2004, 2005 and also
increasing total sales by 35% for products sold at Humber
Nurseries.
. Participated many times in relining sections, aisles or departments
for Fortinos,
No Frills, Longo's, Food City and IGA including the Grand Re-
Opening of Longo's flagship store in Malton ON in 1995.
MARIO PANARO
228 Airdrie Dr, Vaughan, ON L4L 1C6
Email: ************@*****.** Cell: 416-***-****
Contact this candidate