Customer Service Computer Operator
Resume:
Clifton
Manning
OakTree Dr.
Lee's
Summit, Mo. 64086
Phone:
Mobile:
OBJECTIVE: Seeking a challenging position that utilizes my extensive
experience in computer operations, jcl, batch, job scheduling.
QUALIFICATIONS:
Solutions-focused, team oriented computer operator with broad-based
experience and hands-on skills in a highly effective computer operations
environment. Worked independently to analyze and resolve issues concerning
batch processing. Identified deficiencies and develop solutions for increasing
reliability and improving productivity. A broad understanding of scheduling,
computer Hardware and software, including troubleshooting and support by
providing seamless integration with other departments to resolves incidents. I
also provided great customer service.
TECHNICAL SKILLS:
Operating Systems: JES2/MVS, JCL, CONTROL-M, ENTERPRISE
SCHEDULERS, SDSF, TSO/ISPF, ITSM, HP SERVICE CENTER, EDI,OUTLOOK, EXCEL SPREADSHEETS, WINDOWS XP, WINDOWS 7 & 8,
IDCAMS/ Hardware: IBM 2086 mainframe, IBM 3800, IBM 3094, ATL, VTS.
CAREER HIGHLIGHTS:
* Successful proposal to eliminate a need for a operator to come onsite on
Sunday at GEHA, saving overtime costs
* Reduced batch processing time 53 minutes by streamlining batch processing,
etc., eliminating needless job dependencies, thereby reducing turnaround time.
* Received several attendance and performance awards.
PROFESSIONAL EXPERIENCE:
GEHA - Government Employees Health Association, Inc. - Lee's Summit Mo.
January 2012 - January 2013 Computer Operator - temp position - 2nd Shift
* Responsible for monitoring batch processing, including EDI system.
* Troubleshooting abends, esp. JCL issues.
* Utilized symbolic overrides when required for restarts
* Utilized ITSM ticketing system to update, track issues.
* Monitored e-mails for special requests.
* Insured proper turnover to next shift by updating excel spreadsheet.
* Utilized online documentation, if needed, for various return codes when abends
occur.
* Resolved JCL ERRORS, syntax, made permanent changes to JCL PROCLIB, if
required. Restarted using proper JCL statements when needed.
* Escalated issues to Systems, Programming, network, if needed.
* Assisted in DRS - Disaster Recovery.
* Worked remotely from home on-call once or twice a month.
* Ordered in various scheduling tables, CONTROL-M Scheduling System, for
Batch, and Enterprise Scheduler for FTP sends and receives.
Liberty Mutual Life Insurance Company. Temp.
January 2010 - July 2010 Computer Operator (6 months) • Kansas City, Missouri
* Monitored and operated heavy Clint/Server environment, which included monitoring
UNIX processes(midrange).
* Analyzed and responded to abends in a JES3 Enterprise scheduling, AS/400 platforms.
* Some experience with TWS.
* Monitored and responded to about 300-400 processes batch, and distributed
processing(UNIX)
* Insured issues were resolved timely to prevent delays downstream.
* Utilized and updated HP Service Center ticketing systems to track issues.
Government Employees Health Association, Inc., Lee's Summit, Mo.
August 1997 - August 2009 (12 years ) Computer Operator/Senior Computer Operator
* Assisted users, Resetting passwords, etc.
* Monitored batch processing on the mainframe.
* Resolved JCL issues, syntax, and utilize proper JCL statements utilizing symbolic
overrides when needed.
* Made necessary changes to batch scheduling, if possible, to prevent delays
downstream.
* Knowledge of CONTROLM, batch processing, ENTERPRISE, FTPS, to order in and
change schedules if needed.
* FTP'S sends and receives to ensure input files for processing BATCH and
ENTERPRISE.
* Assisted in DRS(Disaster Recovery).
* Insured CICS onlines were up and functional for users.
* Utilized ITSM ticketing system to track and update issues.
* Ordered in necessary Job Stream scheduling when prompted.
* Made changes to JCL PROCLIB if required.JCL, JES2,JES, mvs os.,
* Remote operator once a month.
Education
Some College Coursework Completed
Academic
Various I.T. courses
References provided upon request.
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