Customer Service Engineer

Location:

Posted:

December 22, 2014

David C. Kl ippel

Customer Service Engineer/Technician offering more than 25 Years of experience with a global

provider of service for a variety of complex electromechanical equipment.

RELEVANT SKILLS

Leadership/Motivation/Teamwork Company/Operations Development Process/Production Improvements

Manufacturing/Quality Inspection Communication/Customer Service Quality Control and Assurance

Analyzing and Troubleshooting Knowledge of Computer Program Knowledge

Regulations/Processes

PROFESSIONAL EXPERIENCE

SENIOR CUSTOMER SERVICE ENGINEER, Bell and Howell, Durham, NC, 1989 to Present

Served as Customer Service Engineer & Senior Customer Engineer

• Responsible for troubleshooting and repairing all customer contracted equipment

• Schedule and perform preventative maintenance on all customer contracted equipment

• Establish and maintain professional and productive relationships with customers and employees

• Generate revenue for company through sales and service of new customers

• Installation and custom setup of equipment

• Service Certified for Arcatechsystems, Mutoh, GBR, Bowe, Longford, Scitex and Pitney Bowes

EDUCATION

DeVry Technical Institute

Electrical Technician Degree

September 1980 May 1982

Hudson Valley Community College

Networking 1

January 2012 May 2012

Excellent Professional References Available upon Request