Customer Service High School

Crystal Catoe

**** ********** **

Rileyville, VA 22650

*******.*******@*****.***

Phone: 540-***-****

Objective

To obtain a position where I can use my sales and customer service background; as well as my attention to

detail, organizational, and person skills.

PROFESSIONAL EXPERIENCE

Delaware North Companies Parks and Resorts

Manager on Duty October 2014-Current

• Manage a Retail Store

• Manage a 3 Star Dining Room

• Manage a Front Desk

• Manage a Bar

• Verify that all locations had happy valued customers

Front Desk Clerk May 2013-November 2013; May 2014-October 2014 (Seasonal Position)

Shenandoah National Park

• Sell and promote lodge accommodations

• Data Entry

• Multitasking

• Work with computer programs

• Handle credit card information and maintain accurate payments on accounts

• Calculate individualized rates

• Answer and direct phone calls to the correct locations

• Excellent customer service skills

• Have a positive attitude at all times

• Keeping a clean work place

• Team projects and solo projects

• Advertising local accommodations and vendors

• Knowledge of all surrounding areas

• Sales in retail

• Standing for long periods of time (no leaning)

ARARMARK PARKS AND DESTINATIONS

Front Desk Clerk May 2012 - November 2012 (Seasonal Position)

Shenandoah National Park

• Make hotel reservations and manage calculations with payments

• Calculate regular prices and special prices

• Data Entry

• Answer and direct phone calls to the correct destination

• Greet guest with a positive attitude

• Handle money out of two drawers, one for reservations and one for the restaurant

• Excelled Customer Service Skills

• Keeping a clean work place

• Work with a team of great diversity

• Solo projects

• Advertising local venders and attractions

• Sales in the retail store

• Standing for long periods of time (no leaning)

GREAT EASTERN RESORT

Housekeeper July 2011 - January 2012

• Meet guests’ needs

• Inventory

• Filing of daily paperwork

• Keeping a clean work place

• Customer service

QUEENS OF CLEAN

Team Leader/Maid/Housekeeper December 2008 - May 2011

• Coordinate a schedule with customers

• Keep a professional, yet, personable relationship with customers

EDUCATION

SOUTH GREENE HIGH SCHOOL

GREENEVILLE TN UNITED STATES

High School Honors Diploma, May 2009

• Calculus

• Algebra

• Physics

• Chemistry

• Ecology

• Geometry

• Honors English

WALTER STATE COMMUNITY COLLEGE

GREENEVILLE TN UNITED STATES

Completed coursework towards Undecided, December 2010

• Probability and Statistics

• Intro to Communication

• Theatre

• IT (excel, spreadsheet, word, basic computer functions)

BLUE RIDGE COMMUNITY COLLEGE

WEYER'S CAVE, VA UNITED STATES

Associates of Arts and Science (Chemistry/Engineering background), Graduated May 2014

• Calculus I

• Calculus II

• Engineering Economics

• Engineering Strengths of Materials

• Engineering Mechanics of Materials

• Chemistry I

• Chemistry II

• Organic Chemistry I

• Composition I

• Composition II

• World Literature

• Introduction to Engineering

• Introduction to Communication

• Information Technology

ADDITIONAL SKILLS

• Friendly

• Ability to multitask

• Outgoing

• Ability to work alone or with a team

• Dedicated

• Organized

• Problem Solver

• Detail Oriented

• Able to train (5 successfully trained employees)

For any other information please call my personal cell phone: 540-***-****

References

Cassandra Shupe: Patent Classifier, Serco

Phone: 321-***-****

Evin Larsen: Patent Classifier, Serco

Phone: 509-***-****

Becca Thompson: Food and Beverage Manager, Delaware North Companies, Shenandoah National Park

Phone: 540-***-****

Contact this candidate