Customer Service Representative

Carina rincon

*** ***** ***** **., ****, TX. ****0 832-***-****

*****@*****.***

Objectives

To become an integral office member by providing excellence in a goal-oriented environment with opportunities

for personal growth and enhancement.

Experience

Date of Employment : January 2013-December 2013

Stewart Title

Houston, TX.

Wire Processor

• Process and input wire transfer payments and administrative messages into the Money Transfer and or

Correspondent Bank Systems

• Meet critical bank deadlines

• Receive, release, and process wire transfers Corresponding bank relationships.

• Process wires in the various queues such as repair exception etc.

• Ensures customer inquiries and issues are researched and addressed timely and accurately

• Implements immediate problem resolution process when there are system issues. This includes notifying

Management, vendor, programmers, computer room, Cash Mgmt. Support, etc… as needed to resolve

quickly and correctly to minimize/ eliminate negative customer impact.

• Receive, release, and process wire transfers thru Corresponding bank relationships. Process wires in the

various queues such as repair, exception etc.

Experience

Date of Employment : October 2010-January 2012

Comerica Bank

Houston, TX.

Customer Service Representative

Offer extraordinary customer service

Responsible for maintaining ATM

Handle large amounts of currency accurately on a daily basis

Pre-audit all working logs at the end of the month

Refer customers to products that fit their needs

Transfer phone calls to other representatives

Utilize Outlook for e-mail purposes

Order/receive all cash shipments

Credit/Debit necessary ledgers to balance branch

Experience

Date of Employment : September 2008- October 2012

Chase Bank

Houston, TX.

1

Carina rincon

902 Three Forks Dr., Katy, TX. 77450 832-***-****

*****@*****.***

Teller

Utilized up-to-date computer software on a daily basis to process all transactions

Received excellent (100) customer service scores

In charge of maintaining TCD

Responsible for having depository vault deposits processed by cutoff time

Accountable for balancing cash drawer after every shift

2

Carina rincon

902 Three Forks Dr., Katy TX. 77450 832-***-****

*****@*****.***

Contact this candidate