Customer Service Electrical Engineer
Resume:
Nainsi K. Mann
**** **** ****** ** ( Wyoming, Michigan, 49519 ( 616-719-
7493(******@******.***
QUALIFIED FOR AND SEEKING POSITION IN:
Customer Service Representative
Education
Ferris State University Grand Rapids, Michigan United States
08/2013-Present
Bachelor of Science in Health Care Systems Administration Graduate
12/2014
Grand Rapids Community College Grand Rapids, Michigan United States
08/2011 Associates of Liberal Art
Value-Added Experience
HMS HOST- The Great American Bakery, Grand Rapids, Michigan
04/ 2012 - 08/2014
Customer Service Associate
. Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining solid product knowledge and all other aspects of
customer service.
. Assist customers in locating merchandise while maintaining a cheerful
disposition.
. Ensure proper food handling procedures are being monitored including
wrapping, labeling, dating, stocking, storing, rotating, and checking
temperature of products.
Altercare Center for Rehabilitation & Nursing, Big Rapids, Michigan
03/2014 - 04/2014
Quality Improvement Project- Project Description
. Write a final report and visual demonstration (storyboard); to present
to nursing home director; submit final documentations to the nursing
home facility.
. Conduct meetings with group members; meet deadline according to
assigned tasks.
. The storyboard was structured around the FOCUS & PDCA method of
assessing the QI process.
. Demonstrated the usage of DMAIC/Six Sigma measure tool.
Rite Aid Pharmacy, Grand Rapids, Michigan
06/2012 - 08/2012
Pharmacy Clerk/ Cashier
. Conducted routine inspections of medication storage locations.
. Filled bottles with prescribed medications and affixed correct labels.
. Receptively answered customer questions and helped locate desired
items in the pharmacy.
. Consistently upheld proper pharmacy and general safety procedures and
standards.
. Delivery service- deliver prescriptions to customers accurately and
timely.
Dunkin Donuts & Baskin Robbins, Grandville, Michigan
02/2005-05/2011
Customer Service Associate/ Shift Supervisor/Assistant Manager
. Hire and train new employees.
. Managing custom cake business- accurate order taking, making and
decorating cakes per specific instructions.
. Facilitate the preparation and analysis of report according to
management procedure and policy.
. Recordkeeping, maintaining accurate daily transaction reports, and
bank duties.
Additional Skills
. Fluent in Hindi, Punjabi and English
. Research and Planning
Awards and Accomplishments
. Dean's List
Nainsi K. Mann
2419 31st Street SW ( Wyoming, Michigan, 49519 616-***-****(
******@******.***
References
Kapil Pahuja Graci Harkema Davinder Lahil
Blue Cross Blue Shield TEK-Systems Electrical Engineer
Consultant Business IT-Recruiter Runge & Associates Inc.
Intelligence (Grand Rapids, MI) (Collingwood, Canada)
(Boston, MA) 1-616-***-**** 1-647-***-****
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