Customer Service Manager

Christine L Padilla

**** *** ** *****

Greenville, TX 75402

903-***-**** / *********.*********@*****.***

Summary of Qualifications

Proven accomplishments in management, support, customer service, and quality. Attention to

detail and positive attitude thriving in a challenging business environment. Supports company

operations by maintaining office systems, policies and procedures.

Work History

09/14 – Current Greenville ISD – Greenville, TX

Substitute Teacher

Impart knowledge and enforce daily lesson plans left by educators in grades K-

12. Follow School District’s policies and procedures. Enforce rules for behavior

and procedures for maintaining order among the students.

12/13 – 8/14 Bastrop ISD – Bastrop, TX

Substitute Teacher

Same as above

05/13 – 11/13 Road Runner RV Park – Oklahoma City, OK

Site Manager

Maintain office efficiency by organizing office operations, procedures;

correspondence; designing filing systems; reviewing supply requisitions;

processing clerical and point of sale system functions. Daily Interactions

with UPS, Fed-Ex and inspection of the park’s maintenance, making

recommendations for improvements includes streamlining any processes for

the public and improving customer service.

12/12 – 05/13 Moore School District – Moore, OK

Special Needs Aide and Child Nutrition Worker

Perform skilled duties under general supervision of the Director of

Transportation and indirect supervision of bus driver to assist disabled, special

education children. Perform skilled duties under general supervision of the

Child Nutrition Office and Kitchen Manager.

08/11 – 05/12 Lil Lambs Program – Eustace, TX

Lead Teacher 1 to 3 year olds

Prepare materials and lesson plans. Adapt teaching methods and instructional

materials to meet students' needs. Establish, enforce rules for behavior and

procedures for maintaining order among the students. Observe, evaluate

student performance, behavior, social development, and physical health and

report findings to program director and pupil’s parent(s).

06/06 – 03/10 MAXIMUS – Austin (11/09 to 03/10) and Athens (06/06 – 04/08), TX

Quality Assurance Analyst

Study and analyze QA & QC findings for HHS programs. Communicate, interact,

and analyze with QA Mgt., Operations, and the State through monthly reports

regarding quality. Document “best practices” implementation plans,

continuously measure project outcomes for desired results and improvements.

Supervise a team of 15 CCR’s. Manage employee production and quality.

Promoted from CCR, to Lead, to Supervisor to Quality Assurance Specialist.

04/08 – 03/09 HHSC Call Center – Athens, TX

Texas Works Advisor I and II

Determines eligibility for TANF, Food Stamps and/or Medicaid. Interviewing

clients, documenting information gathered, determining benefits, verifying

case data, explaining program benefits and requirements, while reviewing

eligibility of clients for ongoing services.

01/06 – 05/06 U.S. Risk Insurance Group, Inc. – Dallas, TX

Commercial Lines Underwriter Assistant

Assist the underwriter in processing healthcare applications for Commercial

lines. Handle new submissions, endorsements, renewals & cancellations-for

policies managed and processed through the Company. Ensure smooth

transition of file accounts from Unitrin buyout transition.

03/04 – 01/06 Unitrin Specialty/Multi Lines Insurance – Dallas, TX

Personal Lines Underwriter II & Help Desk Analyst

Underwrite and process new business applications, renewal referrals, renewal

exceptions, endorsements, cancellations and reinstatements. Service incoming

phone inquiries, provide technical support from agents and insured’s while

monitoring agency trends and trained new hires. Handle special projects as

requested by manager.

01/02 – 02/04 State Farm Insurance - Malakoff, TX

General Lines Agent

Write auto, fire and commercial policies by using company guidelines for each

prospective client.

02/98 – 01/02 KISD – Kemp, TX

Special Needs Aide / Bus Driver / Substitute Aide

Work with Special Needs students assisting with life skills in mainstream

classrooms in the Behavior Adolescent Unit. Drive bus route complying with

rules and District policies. Supervise and instruct students regarding lessons

plans prepared by the instructor.

Education

• TVCC-Athens, TX-Graduated: Assoc. in Teaching May 2012-2010

• Bryan Institute School of Nursing- Wichita, KS –Graduated: Medical Assistant Degree

• Four Winds High School- Ft. Totten, ND-Graduated: High School Diploma

Occupational License/Certification

• Associate of Arts in Teaching-Graduated May 2012

• Texas Educator Certificate 10/31/2019-11/25/2013

• Current Heart Saver CPR AED Certified and First Aid Training (2016-2014)

Computer Skills

• MS Office: Windows, Power Point, Access, Excel 2010, MS Outlook, Lotus Notes, Oracle

2010

• Typing Speed: 60+ words per Minute

•

Accomplishments:

• President’s Honor List 4.0/Dean’s List at TVCC

• Phi Theta Kappa Honor Society member at TVCC from 2012-2010.

• Supervised and Volunteered for the GED program for the Cedar Creek Library of 10+

years

• Observed, volunteered and completed in Edu course and Jr Achievement Teach

Program through TVCC.

Contact this candidate