Customer Service Engineer

Mohit Kumar

#**, *** **** **, *** KV Grid Colony

Ropar

Mobile: +91-730*******

Email ID: **************@*****.***

OBJECTIVE:

Seeking an opportunity in an esteemed organization in order to utilize my full potential and develop it

further to strengthen organization performance and pride and enhance my capabilities too.

PERSONAL PROFILE:

Date of Birth: 29th July 1987

Linguistic Proficiency: Hindi, Punjabi and English,

EDUCATIONAL QUALIFICATION:

DEGREE BOARD / UNIVERSITY

MBA SMU University

B.A Punjabi Uni. Patiala

10+2 P.S.E.B.

CONTD…2

Total Work Experience:-

5 Years work Experience in ERP handling

I am working as a ERP Product Engineer

Handling the team of ERP implementers.

WORK EXPERIENCE:

COMPANY NAME: ThinkNext Technologies Pvt. Ltd.

DESIGNATION: Product Engineer

DURATION: 1st Dec 2011 to till now.

LOCATION: 11 Phase, Mohali (Punjab).

JOB RESPONSIBILITIES

:

Analysis Requirement and Technical Support:

Conducting area-mapping, generating lead and presenting live demo of Smart Campus ERP Solutions

Software’s & seminars to the faculty of different Educational Institutes, Universities and Colleges.

Interacting with decision makers of Educational Institutes to develop business opportunities.

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Handling team of ERP Software Developers.

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Understand the requirement of prospective client and prepare proposals accordingly. Also routinely

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perform Market Scanning, Competitor Analysis & make a report on the same.

Coordinating with internal teams of ERP and marketing team for effective delivery and ongoing support

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to clients.

Train implementers on effectively using ERP software’s, train on giving presentations to the faculty.

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ONLINE Support:

Maintaining effective relationships with new & existing customers.

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Coordinating with team members and ensured the customers are satisfied from company level.

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Give the online demo to the new customer of company product. And provide the online support to the

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customer.

Worked on weekends and late night as per team need & client convenience.

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Ensured the implementation of strategies in customer service segment.

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Making effective plans for reaching global customers through networking.

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COMPANY NAME: Brilliant Software Solution

DESIGNATION: Technical Support Engineer

DURATION: 1st Dec 2009 to 30th Nov 2011.

LOCATION: Bathinda

:

JOB RESPONSIBITIES

Technical Support:

Handled customers via online and Offline as per the requirement.

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Handled technical queries related to our process online and go to onsite.

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Informed members about the latest updates and policies of the process.

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Solve queries related to ERP Software and understand the new requirement of the customer.

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Provide the fulfilled requirements to customer on time.

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Give the report to our team leaders as per daily basis. Discussed about the customer requirement with

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them.

Handled Projects Details:-

1. Fees Management System

Objective:

The objective of the Project is to manage Fee Account System of College. And automated

generated the daily basis reports.

2. Smart Campus 4.0

Objective:

The objective of the Project is to convert the Campus into Smart Campus. Complete system of

College/Institute (s) will be computerize and Online through ERP Like (Student Attendance,

Attendance Marks, Assignment, Assignment Marks, Sessional Marks, Internal/ External,

Examination, Students Feedback, and Other)

3. Biometric Attendance

Objective:

The objective of the Project is to make an attendance of all the staff of the organization online

through the technology of Biometric machines.

Knowledge about Machine:

• Users and Logs download and upload in machine

• Enrollments of the fingerprints

• Connectivity of machine with the server through LAN

• Check the details of users Attendance

• Delete the users and logs

• Database use MS Access, SQL Server

4. Name: Library

Objective:

The objective of the Project is to make the all the working regarding library online such as issue

of books/return of books or search of books, library fine etc all work will be online.

5. Name: Gate Admin

Objective:

The objective of this project is to make the entries of all the visitors in the campus.

6. Name: Transport Module

Objective:

The objective of this module is to manage Transport data. Student gets the Bus pass through this

software.

7. Hostel Module:-

Objectives:-

The Objectives of this module is to Store the hostel student Information regarding his attendance,

Leave Information etc.

8. Admission Module:-

Objectives:-

The Objectives of this module is to fulfill the requirement of Online Admissions from anywhere.

Admission Module covered the Student Enquiry, Student Registration, and Student Admission

Process.

9. Training & Placement Module:-

Objectives:-

The Objectives of this module is to store the Students Placement information and Industry related

information.

10.HRMS:-

A HRMS (Human Resource Management System) is a combination of systems and processes that connect

human resource management and information technology through HR software .

11.Payroll:-

In a company,payroll is the sum of all financial records of salaries for an employee, wages,bonuses

and deductions.In accounting,payroll refers to the amount paid to employees for services they

provided during a certain period of time.Payroll plays a major role in a company for sevral reasons.

Place

Date:-

Mohit Kumar

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