Customer Service Manager

BOBBY HAYES

314-***-****

******@***.***

OBJECTIVE

Seeking to secure a rewarding position where my years of diverse

experience in Management, Communications, and Business Development will be

of value to profitable operations.

SUMMARY OF QUALIFICATIONS

. Strategic Planning

. Marketing & Promotions

. Sales & Business Development

. Finance & Investments

. Relationship Management

. Customer Satisfaction

PROFESSIONAL EXPERIENCE

Eco Clean 7733 Forsyth Boulevard St. Louis, MO 63105 2012-Present

Account Manager

. Overseen 25-30 workers at time

. Prepared work schedules and maintain on going large scale projects

. Handled hiring, training and disciplinary action needed to resolve a

conflict

. Developed work routines to fit the job sites needs for ultimate

efficiency

Tech Communications 915 - 921 Olive St, Saint Louis, MO 63101

2009-2012

Assistant Manager

. Perform a wide range of administrative tasks in support of business

operations

. Greet patrons, assist with inquiries, and uphold quality customer

service standards

. Handle complaints, settle disputes, and resolve conflicts in a

professional manner

. Collect payments, process data, prepare reports, and maintain accurate

documentation

CashOutRealty LLC 7220 N.Lindberg Blvd, Hazelwood Mo, 63042 2005-

2009

Account Manager

. Solicited new clientele and located potential properties for investors

. Hired, trained, managed, and mentored a team of productive sales

associates

. Built lucrative relationships and worked closely with banks to promote

REO

. Oversaw all accounting and bookkeeping functions

. Integrated modern technologies to improve business processes

. Tracked projects to ensure timely and satisfactory completion

. Increases sales and revenues year over year

EDUCATION

St. Louis University 3840 Lindell Blvd, St. Louis, Mo, 63108

2013-Present

Bachelor's Degree - Organizational Studies and Project Management

RELEVANT SKILLS & ACCOMPLISHMENTS

. Years of management experience and a proven track record of success

. Possess a thorough knowledge of modern business practices and

procedures

. Able to multi-task and work effectively with a large volume of

information

. Highly organized and capable of prioritizing workloads to meet

deadlines

. Comfortable conversing with a wide range of potential business

partners

. Customer service oriented with the ability to identify and address

needs

. Motivated, attentive, willing to learn, and productive in team

environments

. Computer savvy and familiar with many systems and applications

. Head of the St. Marks Lodge Fundraising Committee

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