Project Manager Customer Service

Clint Lake

*** *** ******* ***** *****: 616-***-****

Mansfield, TX 76063 Email: *********@*****.***

COMPUTER E NGINEER

A top-performing project coordinator and manager credited with combining computer engineering, strategic solutions and

business development expertise to deliver substantial organizational growth in highly competitive business markets . Strong

expertise in prior, current, and upcoming technological trends. Proactively, effectively and efficiently manages complex data,

provides information to decision makers, improves communications and mitigates risk. Highly accomplished in consultative

selling and ability to build and maintain relationships.

EDUCATION & CERTIFICATIONS

MCSE – Microsoft Certified System Engineer

MCSA – Microsoft Certified System Administrator

MCST – Microsoft Certified Technology Specialist

Associates in Applied Science, Computer Engineering Technology, Kellogg Community College, Battle Creek, MI

AREAS EXPERTISE

OF

Project Management Program Management System Engineering

High-Level Technical Proficiency Competitive Intelligence System Administration

Strategic Planning/Analysis New Business Development Sales/Forecast Management

Industry Networking Customer Service Cross-Functional Skills

KEY SKILLS ASSESSMENT

Strategic Performance – Stellar work history, with proven commitment to meeting customer expectations while managing a

project from inception to implementation with meticulous focus.

Team Management – Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal

sharing to optimize strategies and drive organizational growth.

PROFESSIONAL EXPERIENCE

SAGISS, LLC 02/2014 – 10/2014

Project Coordinator

Primarily responsible for implementing formal PMI project management procedures.

Performed an internal project to assess Sagiss’ ePHI status and implemented processes to improve procedures.

Established relationships with non-direct reporting engineers and staff to successfully build project teams.

TRIVALENT GROUP 05/2007 – 01/2014

Project Manager (05/2011 – 01/2014)

Managed resources from various departments within the organization to effectively keep projects under budget and

completed on time.

Started and managed projects from various locations, working on a single or multiple projects simultaneously, always

attaining both client and organizational goals.

Clint Lake Resume, Page 2

Systems Engineer (05/2007 – 05/2011)

Resolved a variety of issues for clients onsite and remotely.

Supported all devices that were key to the client’s success, such as laptops, printers, workstations, servers, and other

devices.

Supported many software titles and applications.

Provided support to executives, engineers, and field sales, as well as technical and administrative personnel.

Prepared all appropriate documentation for clients.

CEQUENT ELECTRICAL PRODUCTS 01/2006 – 05/2007

P.C. Support Technician

Performed, verified, and troubleshot backups.

Kept the shop and factory machines and printers working for production.

Resolved help-desk tickets locally and remotely.

Reviewed Symantec logs and resolved any issues.

Reviewed Belmanage logs and removed unapproved programs; Image workstations and laptops; unlocked user

accounts and reset passwords.

Monitored Shavlik patching software and insured patches and service packs were applied.

WALKER PARKING CONSULTANTS 11/2004 – 12/2005

Helpdesk Specialist

Resolved help-desk tickets locally and remotely.

Performed and verified backups.

Imaged and inventoried workstations and laptops.

Archived data off of file servers.

~ REFERENCES AVAILABLE UPON REQUEST ~

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