Customer Service Administrative Assistant
Resume:
RONSON HAGAN
LOUISVILLE, CO 80027
PHONE: 720-***-**** E-MAIL: ***********@*****.***
SUMMARY OF QUALIFICATIONS
BUSINESS MANAGEMENT AND DEVELOPMENT WITH A BACKGROUND IN ADVERTISING, B2B, CONSULTING, CUSTOMER
SERVICE, OPERATIONS, SALES, OUTDOOR SALES, AND ADMINISTRATION. ENERGETIC, RESULT ORIENTED, ORGANIZED
INDIVIDUAL WITH A STRONG WORK ETHIC. ABLE TO PROFESSIONALLY MANAGE AND EFFECTIVELY HANDLE MULTIPLE
RESPONSIBILITIES SIMULTANEOUSLY WITH STRONG COMMUNICATION, INTERPERSONAL, PROBLEM SOLVING AND LEADERSHIP
SKILLS. PROVEN ABILITY TO WORK EFFICIENTLY IN BOTH INDEPENDENT AND TEAM ENVIRONMENTS.
EDUCATION
METROPOLITAN STATE UNIVERSITY, DENVER, CO
BACHELOR’S DEGREE IN BUSINESS MANAGEMENT GRADUATION MAY 2012
FRONT RANGE COMMUNITY COLLEGE, WESTMINSTER, CO
ASSOCIATES DEGREE IN BUSINESS COMPLETED MAY 2009
PROFESSIONAL EXPERIENCE
CAMPING WORLD, LONGMONT, CO JUNE 2014- PRESENT
SERVICE ADVISOR
● PROVIDE EXCELLENT CUSTOMER SERVICE AND MEET CUSTOMER’S NEEDS FOR $40K-$650K MOTOR HOMES.
● ANALYZE CUSTOMER NEEDS AND PRIORITIZE IN ORDER OF IMPORTANCE WHILE ESTABLISHING APPROPRIATE TIME
EXPECTATIONS.
● PROVIDE ACCURATE AND TIMELY PRICE ESTIMATES.
● CONSULT CUSTOMERS IN THE OPERATION AND MAINTENANCE OF THEIR UNITS WHILE UP-SELLING.
● DEVELOPED LARGE SCALE MULTITASKING SKILLS (15-20 TASKS).
CAR TOYS, BOULDER CO JANUARY 2012- JUNE 2014
DISTRICT MANAGER
● CONSULT LOCAL BUSINESSES TO INCREASE PROFITABILITY.
● ESTABLISHED PROFITABLE, LONG TERM B2B RELATIONSHIPS.
● DELIVERED THE ULTIMATE CUSTOMER EXPERIENCE BY CONSISTENTLY GOING ABOVE AND BEYOND EXPECTATIONS.
● DEVELOPED PERSONALIZED ADVERTISING AND MARKETING MATERIAL FOR CLIENTS.
● PROGRESSIVELY GREW THE COMMERCIAL DIVISION FROM 58% TO 204% OVER 2.5 YEAR PERIOD (WHOLESALE,
FLEET, INSURANCE).
● CREATED COMMUNITY AWARENESS BY PARTICIPATING IN LOCAL EVENTS.
● PERSONALLY RANKED IN TOP 5 DISTRICT FOR 15 CONSECUTIVE MONTHS.
● HIGHLY SUCCESSFUL WITH PROVIDING CUSTOMERS WITH PERSONALIZED SOLUTIONS.
● PROVIDE ACCOUNTS WITH PRODUCT KNOWLEDGE AND TRAINING.
● EFFECTIVELY MANAGED 20 EMPLOYEES WHILE CREATING A FUN WORK ENVIRONMENT WITH ADVANCEMENT OPPORTUNITIES.
SUPERIOR LIQUOR MARKET, SUPERIOR, CO OCTOBER 2009 – DECEMBER 2012
MANAGER
● DAY TO DAY STORE OPERATIONS WHILE EFFECTIVELY SUPERVISING ENTIRE STORE AND DEPARTMENTS.
● IMPROVED TEAM BUILDING AND STRENGTHENED MORALE INCLUDING REDUCTION IN STAFF TURNOVERS.
● MAINTAINED AN ACCURATE CURRENT INVENTORY (~$4.3 MILLION).
● TOP PERFORMER IN LOSS PREVENTION.
● EVALUATING AND ORDERING NEW PRODUCTS BASED ON MARKET TRENDS.
● BOOKKEEPING DUTIES INCLUDE: VERIFY TIME SHEETS, END OF DAY REPORTS, DAILY RECONCILIATIONS, COUNT AND DELIVER
DEPOSITS TO THE BANK.
● DEVELOPED INTERPERSONAL CUSTOMER RELATIONS CREATING A UNIQUE SHOPPING EXPERIENCE.
● ESTABLISHED STANDARDS FOR PERSONNEL PERFORMANCE AND CUSTOMER SERVICE.
LENDERLIVE NETWORK, GLENDALE, CO MARCH 2009 – AUGUST 2009
QUALITY CONTROL TEAM LEAD (CONTRACT)
● MANAGED THE SET PROCEDURES INTENDED TO ENSURE THAT THE PERFORMED SERVICE OF DOCUMENT MANAGEMENT
CHASE BANK.
ADHERES TO A DEFINED QUALITY CRITERIA FOR
● PERFORMED DOCUMENT ANALYSIS AND CORRECTIONS TO MEET POLICY REQUIREMENTS.
● MAINTAINED CLIENT SPECIFIC AUDITS ON A REAL-TIME BASIS
● SUPERVISED A GROUP OF 16 IN THE QUALITY CONTROL DEPARTMENT
FRONT RANGE COMMUNITY COLLEGE, WESTMINSTER CO AUGUST 2007 – FEBRUARY 2009
EXECUTIVE ADMINISTRATIVE ASSISTANT
● ADMINISTRATIVE ASSISTANT FOR THE BUSINESS DEPARTMENT CHAIR. STUDENT FACULTY LIAISON RESPONSIBLE FOR
COMMUNICATIONS AND INTERACTIONS BETWEEN BOTH PARTIES.
● PRIORITIZED, COORDINATED MEETINGS AND MANAGED SCHEDULES. MAINTAINED FILES OF MATTERS IN PROGRESS AND
.
FOLLOW UP TO ENSURE THAT ACTIONS ARE COMPLETED
REGIONAL TRANSPORTATION DISTRICT, DENVER, CO SEPTEMBER 2006 – JULY 2007
INTERN/ TECHNICAL WRITER
● CREATED SPECIALIZED ON-THE-JOB TRAINING MATERIALS FOR MOBILE TECHNOLOGIES GROUP.
● DOCUMENTED PROPOSALS FROM VENDORS FOR THE PURCHASE OF A 40 MILLION DOLLAR RADIO AND COMMUNICATION
SYSTEM.
● PROJECT MANAGEMENT LIAISON FOR ELECTRICAL REPAIR AND MAINTENANCE PROJECTS RESPONSIBLE FOR ESTABLISHING
PROJECTION TIME LINES.
SOUTHEAST CORRIDOR CONSTRUCTORS, CENTENNIAL, CO APRIL 2006- SEPTEMBER 2006
FOREMAN
● SUPERVISED A STAFF OF 15-20 LABORERS. RESPONSIBLE FOR ORGANIZING DEPARTMENT PAPERWORK INCLUDING TIME
SHEET AND PROGRESS REPORT SUBMISSION, DISCIPLINARY ACTION DOCUMENTATION.
● RESPONSIBLE FOR SUPPLY AND EQUIPMENT INVENTORY, WORKPLACE SAFETY, AND HAZARD CONTROL WORKSHOPS DURING
AND AFTER STAFFED HOURS.
● COMMUNICATED PROJECT GOALS AND TIME LINES TO LABOR STAFF IN ORDER TO MEET PROJECT COMPLETION DEADLINES.
BOULDER COUNTY YOUTH CORPS, BOULDER, CO 2000 – 2002
FOREST MANAGEMENT/LUMBERJACK
SKILLS AND EXPERIENCE
PROJECT MANAGEMENT, ADAPTABILITY, INITIATIVE, COMMUNICATION SKILLS, ABILITY TO IDENTIFY,SET, AND ACHIEVE
GOALS,GENERAL TRAVEL AND NAVIGATIONAL SKILLS, PROBLEM-SOLVING AND CRISIS-MANAGEMENT SKILLS, STRESS
MANAGEMENT, PATIENCE, INDEPENDENCE, SELF-RELIANCE, RESPONSIBILITY, PERSEVERANCE, INQUISITIVENESS, SENSE OF
HUMOR, CULTURAL AWARENESS, AND LEADERSHIP
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