Customer Service Management

Gregory E. Strong

**** *. ******** ** *** #***

Altus OK, 73521

*********@***.*** (C): 505-***-****

PROFESSIONAL EXPERIENCE:

SKF Sealing Solutions Hobart Oklahoma Dec 2013 – Jul 2014 Shift Supervisor

• Manage and supervise 7 team leads and over 70 assigned associates who manufacture Oil /

Shaft Seals for Automotive using Thermo-Compression Molding Process.

• Assign duties and explaining how those duties are to be done to meet the supervisor’s

expectations. Communicate how the successful performance of those duties will be measured.

• Orient and train, evaluate performance, approve time records and requests for rime off, reward

performance, resolve complaints, discipline and dismiss if needed.

• Set goals and objectives, delegate, provide assistance and support, motivate, create a supportive

working relationship, emphasizing continuing development and provide opportunities for future

growth and advancement.

• Help increase accountability and ultimately provide productivity improvements.

Ethicon Endo Surgery Albuquerque NM Dec 2010 - Apr 2012

3rd shift Supervisor

• Provides line management and supervision to over 130 assigned employees in order to attain

performance goals. Identified and corrected performance problems. Ensures compliance with

company policies and directives.

• Coordinate staffing requirements; provide support team leadership, and training and

development of production associates. Establish and maintain departmental specific procedures.

• Understand and implement world-class manufacturing standards to include Continuous Flow

Manufacturing (CFM), total quality management and Just in Time (JIT).

• Insured Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOP) were

met. Lead multi-functional support teams to ensure manufacturing deliverables are met. Apply

associate involvement methods as needed to increase associate responsibility and ownership.

• Review associates performance and make decisions regarding personnel actions. Ensure correct

policies and guidelines are followed to maintain compliance with all regulatory and corporate

policies (i.e. Health, Safety and Environmental Standards, etc.).

• Utilize resources to ensure equipment is maintained in good working order and support

manufacturing in day to day troubleshooting situations. Continued job responsibilities sent to

Kelly Services. Lead, manage, motivate and develop teams to meet customer demands, cycle

time objectives

• Responsible for all duties related to their direct-report associates as required. Provide

leadership to meet the challenges of diversity to move the process forward.

Ethicon Endo Surgery Memphis Logistics center Feb 2008 – Dec 2010

2nd shift Supervisor

• Establish or monitor specific supply chain-based performance measurement systems. Create

policies or procedures for logistics activities. Plan or implement material flow management

systems to meet production requirements.

• Maintain metrics, reports, process documentation, customer service logs, or training or safety

records. Resolve problems concerning transportation, logistics systems, imports or exports, or

customer issues.

• Ensure carrier compliance with company policies or procedures for product transit or delivery.

Direct distribution center operation to ensure achievement of cost,productivity, accuracy, or

timeliness objectives.

• Direct inbound or outbound logistics operations, such as transportation or warehouse activities,

safety performance, or logistics quality management.

Ethicon Endo Surgery Albuquerque NM Feb 2007- Feb 2008

Supervised all three shifts (1st, 2nd, & 3rd)

• Duties are the same as listed above.

Intel Corporation, Manufacturing Technician Jun 2006 – Dec 2006

• Processed intel computer chips

United States Air Force

• Supervised Aviation Resource Management System (ARMS tracked flying operations for

various Military Aircraft. E-3 Airborne Warning and Control Systems, F-15C/D model, F117A

Stealth Fighter, C130E Cargo Plane and the RF-4C Reconnaissance Jet, HH60's.

• Maintained accountability of over 300 Aircrew currency items. Managed reconciliation of a

$6.5 million dollar flying-hour program. Prepared Aeronautical Orders and military pay orders.

Advises on matters pertaining to aircrew resource management systems.

• Acting first sergeant during squadron deployment supervised over 85 enlisted personnel.

Evaluated completed work and group performance. Ensured functional directives were accurate

and complete. Consistently produced top quality work.

Education

• University of Maryland, University of New Mexico, Associate, Aviation Resource

Management, Kirtland Air Force base April 2006.

• Southern Illinois University, Kirtland Air force New Mexico Bachelors of Science, Workforce

Education Development and training. (Instructional Design) Jul 2008

Skills

• Knowledge of and experience with, EES information systems, KRONOS (pay system)

• MARC, Symmetry, Automated Quality Record (AQR), Non Conformance Reports (NCR’s)

• Military Training, Computer base training, Excel, MS Word, Oracle Browser, Managerial and

leadership skills, Training the Trainer Course Certificate, Level one Awareness Training, Status

of Resource and Training (SORTS), Forklift certified.

Affiliations

Air Force Sergeants Association – Presented concerns of community groups to appropriate

government departments and initiated weekly updates to citizens detailing governmental

responses.

Volunteer

• God's House Church, New Mexico - 2004 to 2007 and 2010 to 2012

• Volunteered over 20 hours per month as a musician and counselor.

• Perfecting Faith Church, Altus Oklahoma, 2012-present

References

Jose Estrada (Facilitator at Ethicon Endo Surgery) 505-***-**** Work.

• Mousa Mustafa (Facilitator at Ethicon Endo Surgery) 505-***-**** Work

• Ray Blanco (HR at Ethicon Endo Surgery) 505-***-**** Work or 505-***-****

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