Customer Service Supervisor

William Kimbrough

***** ******* ******* **. *******, Texas 77047 Hm. 832-***-****

Cell: 832-***-**** E Mail: ****************@*****.***

Eighteen years of professional experience that includes management, super

vision, sales, marketing, business development, employee training, and com

munications. Skill set is noted ability to multi task and make decisions to

move projects to completion. Additional measurements of strength include:

goal setter, project finisher, and skilled collaborator.

Core Qualifications

Excel in [areas of expertise]

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Computer proficient

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Proficiency in [area] Quick learner

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Extremely organized Team leadership

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Contract auditing

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Client assessment and analysis

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Reports generation and analysis

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Us Bolt Manufacturing /

12895 Main St, Houston, TX 77035

April 2013 to June 2014

Worked in a fast pace environment, where I requisitioned and pack merchandise,

using a standard fork lift. Monitored and maintained audit of inventory.Super

vising employees, reviewing the work and motivating the team. Shipped and Re

ceived products inbound and outbound of the warehouse. Also packaged

products and materials for shipment.

Field Training Officer/Supervisor July 2012 – current

Responsible for the quality of the service delivered to luxury Apartment Community in the

Memorial area of Houston. Liaison between Property Management and staff to ensure

compliance with Policies and Procedures set forth. Supervised day to day activities of my

team.

Field Training Officer/Supervisor August 2011 to July 2012

Promoted to this position from Site Supervisor to help manage on site activities, lead,

train, supervise, schedule, investigate incidents and counsel performance of over 250 em

ployees and help manage over 70 accounts.

Site Supervisor May 2009 to August 2011

Responsible for the quality of the service delivered to luxury Apartment Community in the

Medical Center area of Houston. Liaison between Property Management and staff to en

sure compliance with Policies and Procedures set forth. Supervised day to day activities

of my team.

Security Officer September 2005 to May 2009

Responsible for the patrol service at Apartment Community to deter criminal activity while

maintaining observation of property assets. Communicated daily with Property Manager

both verbally and through written reports.

O'Reilly Distribution Center Houston, Texas June 2008 to November 2008

Fork Lift Operator/In Out Bound

Worked in a fast pace environment, where I requisitioned and stocked merchand

ise, using a standard stand up fork lift. Monitored and maintained audit of invent

ory in warehouse.

McDonald's Houston, Texas March 2003 to September 2005

Shift Supervisor

Worked in a fast paced environment, providing exceptional customer service

while maintaining the day to-day operations of my shift to include; schedules,

cash exchange, training, food preparation, and proper order taking.

Graduate 1994 Jesse H. Jones High School Houston, Texas

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