Customer Service Technical Support
Resume:
Demarlon Keylon Bullard
*************@*****.***
Summary
Experienced in warehouse with over 8 years of hands on experience in the area of manufacturing and material handling and forklift operation.
Warehouse Skills
•Certified in A+, N+, Security
•Forklift
•Material Handler
•Load/Unload Trucks
Skills
•CDL B with passenger and air brake endorsements
•Able to read specifications for blueprints
•Use tools such as calipers, protractor, tape measure, air powered tools, changed dies in brake
(Amanda, Trumph and Cincinnati) and program machine for operation
Computer Skills
•Windows XP
•Knowledge of active directory
Professional Skills
•Provide excellent communication skills and verbal skills
•Team Player
•Provide excellent customer service
Work History
Aerotek (C-Mark) Dallas, TX
Field Tech/Driver 2013 to 2014
• Drove 26foot box truck with airbrakes to various states duties included removing sprint 3g cellular equipment from rooftop of buildings, unloading and loading of box truck and worked in warehouse environment and operated forklift when in warehouse.
TelVista Farmers Branch, TX
Technical Support Agent 2011 to 2012
• Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
• Process of fixing their software, hardware or network problems.
• Provides support to Technical Support Representatives and takes escalated calls.
Staff Force Dallas, TX
Forklift Operator 2009 to 2009
• Operated electric sit-down forklift for unloading and loading of freight, transferred freight in warehouse using RF scan gun, also operated cherry picker for pulling orders and taking orders to shipping floor for pickup and delivery.
Demarlon Keylon Bullard
*************@*****.***
StaffWorks Garland, TX
Brake press Operator 2008 to 2009
• Operated and set up CNC brake press (Accupress and Amada) for sheet metal part fabrication.
• Obtained some knowledge of how to program machine for different jobs, used measuring tools such as calipers, tape measure, protractor to measure angles and dimensions of parts, changed dies, read blueprints and operated forklift.
Adecco Dallas, TX
Brake press Operator 2007 to 2008
• Operated stamping press before promoted to brake press operator (Amada) for sheet metal fabrication learned to read blueprints.
• Used tools such as calipers, tape measures and protractor to check for proper measurements of parts for quality assurance and obtained a forklift license.
Trend Personnel Dallas, TX
Receiving Clerk 2006 to 2007
• Used RF scan gun to receive incoming shipments, entered date in computer, used computer to keep track of incoming shipments, labeled boxes, sorted materials, unload and loaded trailers and used electric pallet jack and forklift.
Goodwill Industries Dallas, TX
Material Handler 2005 to 2006
• Moved pallets of material to shipping area for loading, labeled material, sorted material, shrinked wrapped material for shipping and unloading of materials and some forklift driving.
• Used
Adecco Staffing Houston, TX
Material Handler 2003 to 2005
• Built orders with accuracy and speed before processing for shipping, did data entry, used computer for product confirmation and verification and pulled orders.
Ark Rental Houston, TX
Delivery Driver 2000 to 2003
• Responsible for making on time deliveries in a 20ft box truck to residential and business customers, unloading and loading of cargo, set up appointments, used map scope to get to destinations, handled cash transactions and dealt with customers on daily basis.
Education
Information Technology Dallas, TX
Tech Skills/Obtained Certifications in A+, N+, Security+, MSP
Lincoln High School Dallas, TX
Diploma
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