Manager Customer Service
Resume:
David Baratz
*****.******@*******.*** 256-***-**** or 256-***-****
Manager, Supervisor, Laborer
Work Experience:
•District Manager
Gadsden Times Gadsden, AL
May 2014 to September 2014
Responsibilities: Customer/subscriber service and satisfaction levels are met or exceeded.
This included being the prime contact in ensuring that independent contractors fulfill their
contractual obligations of timely delivery to customers' satisfaction. Additionally, as District
Manager I recruited independent contractors, provided orientation and suggestions to
contractors regarding route growth, proper delivery methods, bill payment and customer
relations. Was responsible for seeing that problems were corrected regarding improper
contractor delivery and gave recommendations to the Distribution Manager regarding the
termination of contracts. Additional duties included: Achieving monthly delivery service
goals Communicating with subscribers and effectively resolving subscriber issues
Maintaining route structure to meet service and zoning requirements Ensure contractors
have correct copies of all publications and provide home delivery with daily reports
Review of carrier accounts for accuracy and collecting money on open accounts
Delivering open routes when there is no carrier Delivery of replacement papers to
customers who are missed
•Manager
Papa John's Albertville, AL
January 2014 to May 2014
Responsibilities: Complete management/supervision of a papa john’s restaurant. Hiring
and training new Team Members, implementing safety conducts for delivery drivers,
managing costs, in general, develop Team Members to work in their full potential in fast
paced working environment. Had to build and enhance profits by building a workable
relationship with other local businesses as well as the community. Also maintained and
controlled inventories making sure that the quality of the product and service was at par
with the company’s operating standards.
•Company Driver
US Xpress Tunnel Hill, GA
December 2011 to December 2013
Responsibilities: I was responsible for transporting different types of goods from
distribution centers to customer locations using a truck. Also I was required to perform
inspections before and after each trip, and unload cased products from the trailer to
customer facilities, had to follow appropriate safety procedures to transport dangerous
cargo and maintain logs of vehicle repair status and working hours. Deliver freight,
manage proof of delivery paperwork from customers, assist workers in loading and
unloading trucks, checked mechanical aspects of the vehicle, and drove different types of
trucks.
•General Manager of Operations
Papa John’s Pizza Albertville, AL
August 2005 to May 2011
Responsibilities: Complete management/supervision of a papa john’s restaurant. Hiring
and training new Team Members, implementing safety conducts for delivery drivers,
managing costs, in general, develop Team Members to work in their full potential in fast
paced working environment. Had to build and enhance profits by building a workable
relationship with other local businesses as well as the community. Also maintained and
controlled inventories making sure that the quality of the product and service was at par
with the company’s operating standards. When I took over this position our profits tripled.
The reason I left this position: I was laid off after a tornado came through town at end of
April 2011.
• Plumber/ Crew Leader
Ameritech Plumbing Port Saint Lucie, FL
January 2001 to August 2005
All phases of new construction plumbing, residential and commercial. I was responsible for
leading a crew of 3 to 6 plumbers/helpers to construct plumbing for new homes and
businesses. I had to read blue prints set up job site, use track hoe to dig ground for water
and sewage line, delegate tasks to crew members, and construct ALL plumbing in
accordance with code and specs. Also would like to add that my crew produced on
average three times more work and job completions than any other crew at the company.
The reason I left this position is because the company took such a hard hit in work loss
due to economy, the company went from roughly 400 employees and 50 crews to only the
3 owners of the business going back out into the field to work.
Education
•High School Diploma Indian River
•Some College Snead State Community College
•Class A CDL Marshall County Tech School
Skills:
Great customer service skills. • Very self motivated. • Great communication skills. • Able to
work independently, or as part of a team • Great interpersonal skills. • Very responsible.
•Am able to work under pressure. • Great work ethics. • Able to read customer orders and
follow safety regulations. 14+ years of management/Supervisor skills. Very Professional,
Very Organized, Highly Motivated. Team Player!
Career Objective:
My career objectives are two fold. As a mid term objective I would like to utilize the basket
of knowledge & experience within the Company in which I will work in the near future.
Finally, as my long term objective, I would like to be the part of the management team.
Additional Information
I have 5 years of plumbing/construction supervisor experience, 7 years of restaurant
management experience, and nearly 2 years of commercial truck driving experience. I am
a very professional career minded person seeking employment in a field that has job
security and room to advance. I am a very strong leader and very hard working team
member.
Contact this candidate