Customer Sales

Brenda Burgess

Senior Account Representative-Collections

*** ****** ***** - ***********, ** 72712

*******@*****.*** - 479-***-****

Obtain a position in which I can effectively utilize my expertise in customer relations and organizational

experience.

WORK EXPERIENCE

Senior Account Representative

America's Car-Mart - Rogers, AR - March 2013 to Present

Responsibilities

Handles escalated or extreme payment delinquencies, maintaining a favorable relationship with clients in order

to retrieve payments or resolution on outstanding balances, determines if a customer qualifies for refinancing

based on situational circumstances, assists the sales team in vehicle sales, training and coaching of new

associates in all aspects of collections and business procedures, abides all state and federal laws in regards to

privacy and repossesions, as well as, maintaining company set standards on delinquent account percentages

on a continuous basis.

Accomplishments

Have alongside my collections team achieved Excellence in Accounts Management 14 of the last 18 months.

Been a part of the Lot of The Year 2014 team.

Skills Used

Excel, Open Office Suites, UltiPro, ALIS 2 & 3

Volunteer

Mother to Mother of NWA - 2003 to Present

Establish new financial sponsors and material donation contacts for the Executive Director.

Researches financial grants followed by entry of eligible grants into self-created database.

Organizes and aids in executing fundraisers or benefit functions

Copy & Print Associate

Staples, Inc - Rogers, AR - September 2011 to March 2013

Delivers accurate and high-quality office support services to a diverse customer base, including: copy/print,

finishing, file editing and large volume production.

Operate numerous machines, each with a specific function, to produce various results as requested by the

customer.

Consistently adheres to all Federal, State and Corporate policies to ensure the safety of our customer's privacy.

Assistant/Internet Sales Manager

CardWorld of Little Rock - Little Rock, AR - October 2010 to March 2011

Assisted business owner with secretarial tasks comprised of scheduling appointments, booking travel

reservations and courier services.

Manage all aspects of internet sales, database implementation, merchandise validity and electronic customer

interactions.

Direct Deposit Coordinator

Walmart Shared Services-Payroll - Bentonville, AR - May 2007 to October 2010

Walmart Shared Services-Payroll

Bi-weekly management of the Payroll Electronic Funds Transmission for Walmart Stores, Inc. and Walmart-

Puerto Rico

Investigated and traced the path of misplaced funds due to inaccurate account information. Served as the

corporate liaison between associates and financial institutions when correspondence with bank departments

not available to the general public was imperative in resolving the unsuccessful transfer.

Effectively employed internal Walmart systems such as: The Wire, HOST, GAIN, PeopleSoft and other Payroll-

specific systems in conjunction with Microsoft Office Suites to accomplish daily responsibilities.

Actively volunteered to undertake the Saturday processing and finalization of payroll for the entire Corporate

Office. Composed of adjustments to associate time, report generating, assisting the Call Center with

incoming calls from facilities located within the United States or Puerto Rico and maintaining an open line of

communication with Payroll's Information Systems Department. Trained other Payroll associates to perform

the necessary functions associated with the bi-weekly process.

Consistently demonstrated a comprehensive knowledge in all aspects of the position held, the capability to go

above and beyond a customer's predetermined level of expectation and an unrelenting aspirations to strive

for excellence.

Complied with corporate policies and exuded an advanced level of integrity, professionalism and confidentiality

in all situations

Front-End Supervisor/Head Cashier

Barnes & Noble Booksellers, Inc - Rogers, AR - February 2006 to July 2008

Exhibited a willingness to learn various job functions in order to promote effective customer relations and

conflict resolution

Financial Reconciliation of register drawers and safe contents.

Prepared deposits, coin orders and reconciliation totals to be collected and escorted to a pre-designated

financial institution

Located missing merchandise and updated on-hand totals accordingly

Worked alongside an external company during store inventory safeguarding customer confidentiality while

certifying accurate count totals were entered

Participated in the arrangement of special events such as: book signings, in-store promotions and book release

celebrations

Obtained authorization from management officials to initiate a restructure of workflow processes consisting

of consumer interaction, product marketing and all Point-of-Sale transactions which subsequently resulted in

heightened efficiency and increased customer satisfaction level.

EDUCATION

Associate of Applied Science

Bryan University - Rogers, AR

2007 to 2009

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