Senior Human Resources Professional

Jo Ann Nelson, SPHR-CA

? cell 707-***-**** ? ************@*****.***

Driven Human Resource Professional seeking a challenging position where

expertise in employee development/engagement, HR policy,communication, and management consultation will prove instrumental to company success.

Profile

A service-oriented professional with experience in employee training and development, regulatory compliance, and the implementation of company policy. Strong "hands on" knowledge to link HR and business objectives to achieve company objectives. Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. Effective in high-pressure situations while exhibiting high quality,diplomatic employee interaction. Dynamic communication, negotiation,presentation, problem solving, and relationship management skills. Track record for leading and motivating team members to ensure success.

Skills Summary

Employee Relations

HR Policies/Procedures

Benefit Administration

Orientation/On-Boarding

Talent Management

Retention

Performance Management

Workforce Planning

Recruitment

Training & Development

State/Federal Laws

FMLA/EEO/WC

HRIS Technologies (Paychex, PeopleSoft, BrassRing, Kronos Timekeeping)

Management

Problem Solving

Customer Service

Negotiation

Profit & Loss Administration

MS Office (Word, Excel, PowerPoint, Outlook)

Professional Experience

Human Resources Director/ Facility Operations Sierra Forever Families (Non-Profit) Sacramento, CA 2009-present

. Manage all aspects of the human resource functions including

employment, compensation, benefits, risk management, employee

relations, and safety. Member of the Senior Leadership team

responsible for the day to day operations

. Advise management on labor and other legal issues relative to

employment and ensures organization practices are in compliance with

laws; DOL, OSHA, EEOC, FMLA, ADA, and COBRA

. Assist in employee relations issues and counsels staff and advises

managers and supervisors. Investigate claims of discrimination and

harassment

. Administer benefit program including medical, dental, vision, flexible spending accounts, 401k, employee assistance program, and voluntary benefits. 2012 redesigned benefit program from a flat rate cafeteria plan to percentage based, able to add more benefits at no additional cost to organization. 2013 replaced 403b plan with a 401k program to maximize employee contributions

. Implemented new payroll, HRIS, and on-line timesheet systems

. Forecast the administrative and operational needs of the agency.

Recruiting efforts have lead to a 30% increase in staff. 2012-2013

guided the leadership through a reorganization of the agency's

structure and culture

. Updated, clarified, and created policies regarding recruiting, job

descriptions, job application, orientation, worker's compensation,

performance management process, and leaves of absence. 2014 working on

policies and procedures to achieve national accreditation (COA)

standards

. Maintain HR policies and procedures in accordance with Federal, State,and Community Care Licensing Regulations, as well as California

Alliance Accreditation and Council on Accrediiation Standards

. Administers, negotiates, purchases and maintains all agency insurance, including general and professional liability, auto, and workers compensation

. Plan for the appropriate use of communication, technology and

technological systems. Coordinate the agency's other operations to

ensure facilities are run optimally

. Ensure compliance with health, fire and other safety regulations

. Multi-unit responsibility

HRCI Team Lead/Study Group Facilitator Sacramento Area Human Resource

Association (SAHRA--Local SHRM Chapter) Sacramento, CA 2009-2012

. Coordinate locations and volunteer facilitators for PHR/SPHR Study

Groups through out the Sacramento area

. Promote and explain to non-certified HR Professionals the benefits of

certification

. Facilitator for fourteen week study groups to help other HR

Professionals prepare for the HRCI PHR/SPHR exams

Staff Development/Human Resources Manager Sears Holdings Corporation (Home Services Call Center) Sacramento, CA 2002-2008

. Set up and opened a new concept facility (Regional Routing) with

primary accountability for design and execution of Human Resources

strategies including recruitment, training, and policy/procedure

development

. Interpreted and enforced HR policies in accordance with company vision and mission; provided regulatory guidance to management team ensuring compliance with State and Federal employment laws

. Managed employee relations, recruitment, hiring, job performance,

termination approval, leave administration, and workplace investigations

. Advised and coached local and Regional management teams regarding

Human Resource issues; employee relations, recruitment, training, etc

. Developed training and assessment material to include basic training,

team cross-training, and new process introduction for staff of 160

employees

. Kept Workers Compensation claims to a minimum by implementation of an

effective Safety and Return-to-Work program

. Maintained union free status despite pervasive union activity

throughout the region

. Responsible for workforce planning and a payroll budget of roughly

$5.0 million annually

. Business partner in developing HR and Business Strategies. Used SWOT

analysis and strategic planning to create/update job descriptions,

introduce compensation changes, design pre-screening tools for the

hiring managers to evaluate candidates, develop and execute sourcing

strategies, and implement employee engagement initiatives

. Developed a Quality Assurance Program to improve employee retention,

customer service, and process adherence resulting in reduced turnover

from 75% to 30%

. Built and monitored reports to ensure that training, reviews, and

performance management activities were conducted timely

. Facilitated employee growth through coaching with continuous feedback

and training opportunities. Mentored several associates that were

promoted to supervisory positions

. Effectively implemented management action plans to ensure ISO 9001

registration approval; continually conduct internal process audits on

ISO compliance

. For a year and a half, in conjunction with primary HR duties, co-

managed the facility which supported 1,600 service technicians and

ensured that service was delivered to approximately 10,000 customers

daily

Store Certification Leader/Project Coordinator Sears Roebuck & Co.

(Corporate Field Position) Los Angeles/Central Valley & Coast, CA 2002

. Conducted quality control audits and certification for 20 stores in 3

Districts; executed operational, merchandising, and strategic

initiatives at both store and district levels

. Trained management and employees (approximately 4,000) in new business processes and company procedures to attain company certification

Credit Marketing/Training Manager Sears Roebuck & Co. (Corporate Field

Position) San Francisco Bay Area, CA 1999-2002

. Planning, developing, and implementing credit card strategies and

marketing plans to expand utilization of company products and services

. Provided credit training for managers and employees; managed overall

credit performance and compliance in assigned district of 17 stores,

approximately 3,200 employees

Associate Buyer Sears Roebuck & Co (Corporate Position)

Hoffman Estates, IL 1997-1998 (1985-1997 Sears, Roebuck & Co.--multiple

corporate & store positions and locations)

. Profit and Loss responsibility for a $421 Million Men's Jean line

servicing 820 stores nationwide

. Planned product assortments using industry trends for national and

private label brands

. Negotiated with vendors on cost, quality, and delivery timetables

. Researched and analyzed retail competition allowing for the right

product and pricing

. Developed monthly marketing programs

1985-1997 Sears--multiple positions and locations

Education

Bachelor of Science in Business Administration, Graduated with Honors

Certifications

HRCI Senior Professional in Human Resources (SPHR) 2009

HRCI California HR Certification (SPHR-CA) 2009

Affiliations

Society for Human Resource Management (SHRM) member since 2009

Northern California Human Resources Association (NCHRA) member since 2009

Sacramento Area Human Resource Association (SAHRA) member since 2006

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