Manager Management
Resume:
Gary Hall
Financial Services Professional
*********@*****.*** - 404-***-****
WORK EXPERIENCE
Operations Manager
Revenue Management Consulting Group - September 2012 to June 2014
Responsibilities
Recruit, Hire and train collection staff
Development of compliance training in the following areas: FDCPA, FCRA, CFPB, GLBA, HIPPA, SCRA,
EEOC, CCCS
Development of monitoring procedures
Development of skip tracing protocols
Updating clients weekly
Monthly closeout procedures
Remittance protocols
Employee evaluation
Vendor negotiations
Skills Used
Conflict Resolution
Anger Management
Active Listening
Time Management
Team Building
Risk Management
Negotiation and Settlement Procedure
Collection Manager for Legal Department
Nations Recovery Center - Atlanta, GA - December 2008 to November 2013
Responsibilities
Recruit, Hire and train collection staff
Development of compliance training in the following areas: FDCPA, FCRA, CFPB, GLBA,HIPPA,SCRA,
EEOC,CCCS,
Development of monitoring procedures
Development of skip tracing protocols
Updating clients weekly
Monthly closeout process
Remittance protocols
Employee evaluation
Vendor negotiations
EDUCATION
Master of Theological Studies in World Religions
Eastern Baptist Theological Seminary - Philadelphia, PA
1984 to 1987
Business Administration, Accounting
Kutztown State College - Kutztown, PA
1977 to 1981
High School Diploma
Cedar Grove Academy - Philadelphia, PA
1974 to 1977
SKILLS
Conflict Resolution, Anger Management, Active Listening,Legal Research, Retail Service Contract
Law,Default Judgment Protocols, Credit Report Evaluation
CERTIFICATIONS
FDCPA- FCRA- HIPAA - GLBA-CFPB-EEOC
January 2010 to Present
GROUPS
Big Brothers and Big Sisters of America, United Way, Salvation Army, Shiloh Christian
Home, Republican National Committee
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