Support Engineer

DON JON R. LAPA

#** ******* **** ***, ********, Davao City Phone: 091****-**** **********@*****.***

Seeking assignments inIT, System and/or Network administration withan organization of high repute

Qualifications

10 plus years of exposure to desktop computers and experience as computer technician

Experience in network/hardware/operating system setup and maintenance

Experience in providing user support on-site and through phone/online

Can effectively communicate with different levels of people in the organization and to clients

Keen to details and willing to learn the ins and outs of the job

Willing to find new efficient ways to do tasks

Skills

Desktop Windows OS support

Windows Server administration

Familiar with Linux distributions

Basic Cisco routers and switches configuration

PC assembly and troubleshooting

LAN cabling

Office applications (document creators, spreadsheets and presentation software)

PC Remote Monitoring and Control (VNC, Team Viewer, SNMP etc.)

Basic Audio/Image/Video Editing

Professional Experience

PHILIPPINE LONG DISTANCE COMPANY, Davao City(contractual under PPSI employment agency)

Project Capman Engineer, 9/2011topresent

Provides technical pre-sales support – meets with clients for consultation and to present solutions

Checks TelCo side facilities to serve the client requirements

Checks client’s site readiness for the installation

Prepares network design

DON JON R. LAPA Page 2 Phone: 091*-***-****

TRENDS INTERNET CAFE, Davao City–(Multiple branches)

Computer Technician/System Admin,4/2011topresent

Sets-up and maintains computers, networks, printers, etc.

Keeps system and game applications up-to-date

Troubleshoot faulty hardware and network related issues

Conducts regular preventive maintenance on the units

SYNNEX-CONCENTRIX CORP., Damosa, Davao City

Product Support Representative,6/2010to12/2010

Provides phone technical support to North American clients regarding Linksys and Cisco SOHO networking

products

Sell premium support services and new products to upgrade clients’ networking gears

LGU BUTUAN CITY / GSMI, City Civil Registrar, Butuan City

Encoder,10/2009to6/2010

Encodes into database system the Civil Registry Records

Acts as initial support of the computers and system issues

Education

ST. JOSEPH INSTITUTE OF TECHNOLOGY, Butuan City, Agusandel Norte

Bachelor of Science in Electronics and Communications Eng’g, 10/2007

Personal Info

Date of Birth : June 8, 1984

Place of Birth : Buenavista, Agusandel Norte

Sex : Male

Height : 5'4”

Weight : 125 lbs

Civil Status : Married

Languages Known: English, Filipino, Cebuano

Character Reference

Mr. William Cordova Mrs. Corazon Umblero

Corporate Capability Specialist – Mindanao Proprietor – TRENDS Internet Café

PLDT Davao Bankerohan, Davao City

T 082-******* M 091*-******* T 082-******* M 093*-*******

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