Customer Service Medical
Resume:
Stone Mountain, GA *****
*********@*****.***
Renee A. Snowden
Self-motivated individual with a strong aptitude in the areas of Healthcare and Finance with levels of
performance. A team player and motivator that is extremely versatile and flexible while taking on tasks
with enthusiasm. I’m highly organized, energetic, and a good listener.
Skills
• Certificate in Phlebotomy/Specimen Collection (over 100 draws)
• Knowledge of ICD-9, CPT, HCPCS codes, medical practice policies, and HIPAA Rules.
• Well versed with insurance reimbursement procedures, including comprehension of EOB’s.
• Intermediate Knowledge of IDX, Medical Manager systems, Medtect, and Office Mate, Emdeon,
Xactimed, Healthquest.
• Microsoft Office.
• Strong communication and customer service skills.
• Electronic payment posting
• Ten Key
Employment
Emory Hospital, Atlanta, GA August 2013 – Current
Patient Financial Services - Medical Billing
Work edits on claims in Xactimed. Send out clean claims. Work rejections, work special rebill sheets
from collectors, pull EOB’s from Emdeon to send out with secondary claims. etc
Payment poster/ charge entry
Enter charges, post payments for insurance companies and patient pay electronically and manually, post
correct adjustments, process refunds, posting government payers, process Lawyer request for itemized
bills, communicate with lawyers office for bills, post payment from lock box, etc.
Met Laboratories, Baltimore, MD April 2012 – June 2013
Accounts Receivable
Process and bill invoices for payment, post payments to client accounts, post credit card payments, mail
out current invoices.
Contact customers for payment on past due invoices.
Email invoices to customers and process invoices through online portals.
Create Credit memo’s, answers and resolve customer questions and discrepancies. Etc.
Universal Healthcare, Baltimore, MD October 2011 – March 2012
Patient Financial Services (employment agency) Johns Hopkins Hospital
Post payments for Howard County Lock Box, hospital to hospital transfers, balance daily log, send non
pt cash to accountant, post wire payments, refunds, manage suspense log and keep it updated, batch
up and balance out lock box and send to scanning, post incoming transfers from other facilities, etc.
1 Mariners Ct
Stone Mountain, GA 30083
*********@*****.***
Renee A. Snowden (pg.2)
Palmetto Primary Care Physicians, Charleston, SC. April 2008 – February 2010
Payment Poster - Phlebotomy (pt)
Verify insurance
Rebilling claims that rejected as denials
Posting payments (self pay and insurance), Self pay collections.
Noting accounts
Sending all delinquent accounts to IC systems
Sisters of Charity Providence Hospitals, Columbia, SC. June 2007 – April 2008
Reimbursement Specialist / phlebotomy (pt)
Post electronic and self Payments
Medicare, Medicaid, Cigna, United Healthcare, Aetna, and Blue Cross Blue Shield
Write and process refunds
Familiar with third party payers, preferred provider organizations, and contractual requirements.
Responsible for daily processes assuring account balance integrity specific to daily cash receipts,
contractual adjustments, co-pays, co-insurances, deductibles, denials, and refunds.
Verify that each claim is documented with the appropriate information.
Analyze credit balances daily so as to assure timely and appropriate resolution.
Education
The Medical Learning Center York, PA
Phlebotomy/Specimen Collection (recert) Graduated in 2009
Sojourner Douglas College Baltimore, MD
Healthcare/Finance (AA) Graduated in 2005
Fleet Business School Baltimore, MD
Healthcare Administration (Certificate) Graduated in 2001
References
References available upon request
Contact this candidate