Customer Service Data Entry
Resume:
Debra A. Thompson
**** **** **. *. *** #* . Tacoma, Washington United States 98467 . 253-370-
**** . ************@*****.***
Work Experience
Ply Gem, Auburn, WA United States
Warranty Representative
Customer Service
Data Entry
order entry
claim processing
Quoting
Answering large volume calls
Sub contracting
Shipping
Ply Gem, Auburn, WA United States
04/2013-Present
Freight/Shipping Office Clerk
Direct customer service in person, e-mail, phone, and fax.
Distribute/Acquire shipping cost quotes.
Assist with month end invoicing.
Create/Organize/Filter back orders.
Data input ( Excel ).
Create and co-create standard work instructions and procedures.
Create and fill border customs documents.
Answer large volumes of phone calls and e-mails on a daily basis.
Create Bills of Lading.
FedEx LTL, Ground, Air.
Sorting and sub sorting manifest documents.
Use of office communication systems.
Routing of accounts payable.
Approving or denying proposed transportation of freight.
Transposing employee schedules to data input form for payroll.
Organizing of customer files into archives.
Organizing of employee documents into archives.
Log keeping of jobsite/customer confidential information.
Communicate and keep an outstanding friendly and comforting relationship
with all customers.
Safeway Inc., University Place, WA United States
03/2011-05/2013
Customer Service Assistant-Clerk
Perform problem solving for customers in a friendly and professional
manner.
Perform cashiering, refunds, and store credits.
Answer and direct phone calls, answer any customer concerns or inquires.
Perform Western Unions as a Western Union Agent.
Use computers to log, file, and order supplies.
Issue Money Orders.
Handle cash amounts upward of 5,000.
Issue and reward Lottery tickets.
Unload and stock GM liquor loads of upward of 300 pieces in a timely
manner.(6 wheeler or manual pallet jack)
Assist customers on the Sales Floor.
Check out customers as a cashier.
Assist in announcements for fund raising and motivation.
Work as a team in a friendly goal oriented manner.
Order office supplies and written orders.
Education
2008 - 2010
Clover Park Technical College, Lakewood, WA United States
AAST in Graphic Technologies
Skills
Assisting customers and solving problems in a friendly professional
manner.
Multi-Tasking at high volumes.
Data entry and document creation (Office Suite).
Verbal communication in person and over the phones.
Contact this candidate