Customer Service Engineer

ROGER LUKES

*** ****** *******

(c) 815-***-****

Shorewood, Illinois 60404

*****.*****@*****.***

SUMMARY of QUALIFICATIONS

Designer / Project Engineer with experience in the design and direct

support of a broad spectrum of projects.

Strengths include:

. Strong background in design, manufacturing and the metal forming

process.

. Management of timelines, deliverables and communication of projects to

all.

. Translate engineering concepts into finished designs to meet customer

specifications.

MAJOR ACCOMPLISHMENTS

Project Management

Coordinated the implementation and training of SolidWorks, a 3D modeling

solution. This $300,000 project was brought to completion on time and on

budget with a 30% reduction in the cost of ownership.

. Developed written proposals, set deadlines, assigned responsibilities,

monitored the progress of the project and published communications to

all.

. Managed offshore services and deliverables for a legacy 2D data

conversion into over 7,500 3D SolidWorks models and drawings, which

became the standard and foundation for future products.

Commitment

Took the initiative to develop, deploy and manage an engineering intranet.

This system later became an indispensable tool within the organization for

increased communications and data sharing. Results were improved flow of

product data.

. Improved access to data through a newly developed search mechanism.

. Increased efficiency because of 24/7 access to data regardless of

location.

Strategic Planning

Developed communication and customer relation skills as the project lead to

an acquired Chinese sink manufacturing plant.

. Developed reusable master models to address Chinese product line.

. Reduced product cycle times by the effective use of solid modeling

technology in conjunction with leveraging defined and enforced design

standards.

Communication

Speaker at SolidWorks World 2006: an international user conference.

. Presentation centered on implementing SolidWorks; both the challenges

and benefits.

. Topics included study and analysis audits, conversion of legacy data,

process management, along with effective use of design standards and

training.

PROFESSIONAL EXPERIENCE

Midwest Press Brake Dies Inc., Bridgeview, Illinois (August 2013 - August

2014)

Design & manufacture tooling for bending and forming metal

Sales Engineer

. Address customer inquiries and technical questions.

. Develop specialized tooling to meet customer specifications and

product dimensions.

. Support customer service in the processing, management of orders and

resolve any issues that arise

ROLL MACHINING TECHNOLOGIES & SOLUTIONS Co., Romeoville, Illinois (August

2012 to August 2013)

Roll form tooling for the tube and pipe industries

Manufacturing Engineer

. Establish manufacturing processes and provide ongoing production

support.

. Provide guidance, support and monitor procedures to ensure customer

requirements.

. Secure materials, coordinate with production, facilitate outside

contractors and services.

PRECISION ENGINEERING & DEVELOPMENT Co., Villa Park, Illinois (August 2011

- January 2012)

Full Service Design and Build Company

Mechanical Engineer

. Design automated, semi-automated machinery, inspection gages and

mechanical fixtures.

. Develop customer's verbal and preliminary design concepts into a

finished product / design.

. Coordinated all projected activities; design, purchasing, build,

trouble shoot and implementation.

GLEN ELLYN SPEEDSKATING CLUB, Glen Ellyn, Illinois (August 2008 - August

2011)

Manager (volunteer)

Entered into contracts, communications on behalf of the club, national

organizations and other outside organizations on all official matters

related to the operations of the Glen Ellyn Speed Skating Club.

. Recruit new volunteers for all committees.

. Created and maintain the Glen Ellyn Speed Skating website.

. Developed a "Learn to Speedskate" program to introduce others to the

sport and grow club membership.

BENDA MFG. CO., Tinley Park, Illinois (May 2008 - August 2008)

Provider of Custom Conveyor Handling Systems

Mechanical Engineer

. Travel to client facilities for field measurement and on-site support.

. Review and check CAD drawings for design quality, accuracy and

manufacturability.

. Created 2-D conveyor layouts, manufacturing drawings, bill of material

and project plans.

QUALITY FABRICATORS, Inc., Addison, Illinois (September 2007 - December

2007)

Fabricator of Precision Sheet Metal Products

Manufacturing Engineer

. Provided customer service for information and engineered solutions.

. Reviewed customer drawings for manufacturability and advised of design

changes.

. Developed flat layout drawings, created manufacturing routing and

implemented into production.

ELKAY MANUFACTURING COMPANY - SINK DIVISION, Broadview, Illinois 1986 -

2007

International Manufacturer of Stainless Steel Sinks, Drinking Fountains and

Faucets.

Tool Designer / Project Engineer (2005 to 2007)

. Developed procedures and maintained documentation to ensured data

integrity of records and databases.

. Designed safe, accurate and reliable tools used in the manufacturing

process of new and existing products.

. Reduced product development costs and accelerates time to market for

new products because of effective use of solid modeling technology and

collaborative design techniques.

Engineering Systems Administrator (1998 to 2005)

Promoted to this newly created position with the responsibility for the

administration and technical support of the Engineering CAD/CAM/PLM

systems.

. Leveraged internal and external resources in the enhancement of the

Engineering systems.

. Coordinated and advised corporate IT in support of the Engineering

systems and Engineering Intranet.

. Responsible for first line support in troubleshooting and corrective

actions for the engineering systems.

Tool and Machine Designer / CNC Programmer (1994 to 1998)

Tool and Machine Designer (1986 to 1994 )

HAKO-MINUTEMAN, Addison, Illinois (1985 to 1986)

Manufacturer of Industrial Floor Cleaning Equipment

Product Designer

PANDUIT CORPORATION - TOOL DIVISION, Romeoville, Illinois (1978 to 1985)

Manufacturer of Cable Tie Installation Tools

Tool Designer / CNC Programmer

UNION SPECIAL CORPORATION, Chicago, Illinois (1972 to 1977)

Manufacturer of Industrial Sewing Machines

Tool and Die Maker

Tool and Die Maker Apprentice

Drafter

EDUCATION

Morton College, Cicero, Illinois - 27 Hours Liberal Arts

Triton College, River Grove, Illinois - 47 Hours Engineering

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