Chad Allen Brinkman

***** ********* **** *** *******, VA 20136

505-***-****

acg2wi@r.postjobfree.com

Clearance

DoD Secret (WHS-DoD)

Summary Of Qualifications

As a professional Technical Writer I have been able to balance multiple

tasks of varying lengths and priorities both independently and as a member

of a team. I was able to demonstrate a track record of meeting strict

deadlines with simultaneous attention to quality and detail and I also have

experience with the Plain language Initiative (also called Plain English)

that was used to develop documentation for many different audiences that

was easy to read, understand, and use.

Project Spotlight

Functional Requirement documentation (FRD) was developed for developers at

General Services Administration (GSA), so they could migrate to SQL Server,

which allowed for stored procedures and additional capabilities, such as

handling more than 256 concurrent connections or databases larger than 4

gigabytes. User Acceptance Testing (UAT) documentation at GSA was also

developed for all applications that were migrated, so testers could ensure

the same look and feel as they had in Lotus Domino and also to make changes

in a timely manner.

Education

University of New Mexico, Albuquerque, NM

July 2006

Anderson School of Management

Master of Public Administration

College of Business and Communicative Arts and Sciences Portales, NM

May 2003

Eastern New Mexico University

Bachelor of Science Communications and Business

Technical Skills

. Agile software development, Lean UX approach - training session,

Knowledgeable in Adobe Reader 8.0, Deltek Time and Expense,

SharePoint, Microsoft Outlook 2007, IIS (Employee Profile 2.0), BMC

Remedy 7.5, with an Analytics product, Business Objects 12.1.0 install

over MS SQL database.

. IDEAS 4.3.5, SCT Banner System, Windows XP, Word Perfect 6.0,

QuickBooks, Lotus Notes 6.5, Microsoft Word 2000 and 2007, Liferay,

Microsoft 2000 and 2007 Software, and HTML, Excel 2000 and 2007, NIST

800-53, and 800-53A, Information Technology Infrastructure Library

(ITIL), Adobe FrameMaker, Adobe InDesign

. Microsoft Access, Page Maker 6.5, Power Park and Corporate Time,

Visio, Microsoft Publisher, Visual Basic, and Microsoft PowerPoint,

Microsoft Word 2010 and 2013, Microsoft Project.

Professional Experience

The Informatics Applications Group, Inc. (TIAG Inc.) - AIR FORCE MEDICAL

lOGISTICS OFFICE (AFMLO),

Remote Part-Time

Technical Writer 11/2014

to Present

Responsibilities:

. Improved internal IT processes for more efficient and effective team

communication, management, and overall productivity.

. Established an efficient and effective SharePoint environment on NRMC

Intranet for G-6 Staff to collaborate on shared regional activity and

procedures.

. Ensured that all documents were compliant in accordance with all DoD,

Army, and MEDCOM regulations in all projects conducted.

. Established procedure, based on Stakeholder collaboration, in

Information Assurance, Network Engineering, System Administration,

Telecommunications, Web Services, Governance, Business Process, and

Project Management for the organization.

Alutiiq, LLC - Department of State (DoS) Bureau of Overseas Buildings

Operations (OBO) - International Maintenance Assistance Program (IMAP),

Arlington, VA

Technical Writer

07/2014 to 09/2014

Responsibilities:

. Collected and organized information for the preparation of user

manuals, training materials, installation guides, proposals, and

reports for staff inside the State Department.

. Edited functional descriptions, system specifications, user manuals,

special reports, or any other customer deliverables and documents.

. Conducted research and ensured the use of proper technical terminology

and also translated technical information into clear, readable

documents to be used by technical and non-technical personnel.

. Worked and assisted the Government to identify standard operating

procedures which must be updated or created and develop processes to

achieve the Government's required goals. Some of those operating

procedures include: develop notices, standard operating procedures

(SOPs), bulletins, special training and procedure documents as needed

to support security processes.

TeraThink Corporation - Enterprise Performance Management Strategy (EPMS)

implementation at Washington Headquarters Services (WHS-DoD), Crystal City,

VA

Technical Writer

01/2013-11/2013

Responsibilities:

. Coordinated with DoD staff and other key stakeholders to develop the

COOP/disaster recovery security plans for pre-production and

production environments for the Financial Management Directorate (FMD)

financial system migration.

. Used customer provided procedures to perform an audit of WHS site's

System Life Cycle documentation (SDLC) for existing automation systems

for compliance with Corporate Requirements.

. Designed and developed training courses with delivery methods and

material specifically designed for an intended audience.

. Analyzed technical documentation that was distributed to the Technical

Team for analysis of root causes rather than individual fixes and then

recommendations were incorporated into client deliverables that lead

to a 2.0 Dashboard release on SharePoint.

Axiom Resource Management, Inc. - Department of Defense/Veterans Affairs

(DoD/VA Interagency Program Office), Rosslyn, VA

Technical Correspondence Writer

11/2012-12/2012

Responsibilities:

. Edited, proofread, and recommended correction of outgoing

correspondence packages and other written products requiring

coordination and signature, to ensure that packages are complete and

correct.

. Reviewed and tracked all IPO executive correspondence concerning

official business, including correspondence with Federal committees

and Congressional inquiries.

. Managed the file storage of these correspondences so they could be

quickly retrieved according to key factors such as date, time, names,

respondents, subject lines, and conversation chains on SharePoint.

. Developed tools and work processes to ensure that all IPO

documentation was complete, consistent, and in compliance with

guidelines provided in the DoD Document Management Reference Handbook

and similar documents from the VA.

ALTA IT Services - National Institutes of Health (NIH)-OCIO, Bethesda, MD

Technical Writer

03/2012-07/2012

Responsibilities:

. Gathered and incorporated all information from relevant SMEs using

NIST 800-53A to write the Web Accessibility and Usability Policy,

Website Acceptance Policy, and Password Policy for NIH staff and

contractors.

. Responsible for conceptualizing and drafting the policy; getting the

necessary approvals on the draft; editing the policy; adding

illustrations, charts, graphs, tables and photographs; and converting

it to the proper format for SharePoint.

. Developed and supported the development of the following reports:

Incident Reporting, Laptop Encryption Status, Desktop Encryption

Status, Web Vulnerability Status, FDCC Implementation Status,

Microsoft Patch Status, Business Continuity/Disaster Recovery, NIH-

level Interconnection Security Agreement Status, and Security

Awareness Training Status.

. Maintained a thorough understanding of NIH's Model 204 Data Base

Management System, relevant rules and regulations, technologies and

systems, processes and operational methodologies.

Orizon Inc. - General Services Administration - OCIO, Fairfax, VA

Technical Writer

02/2011-02/2012

Responsibilities:

. Developed a Cloud Computing policy with a team of SMEs to make sure

that all SalesForce specifications would meet the security and

confidentiality standards required for official Government use.

. Developed and used GSA templates, procedures and SDLC documents

including Scopes of Work (SOW), Standard Operating Procedures (SOPs),

Project Plans, Design Documents, Software and Hardware Specifications,

Test Scripts and Project Summary Reports etc., that complied with

government requirements.

. Provided guidance to staff on the design of IT services, processes,

and other aspects of the service management effort using the ITIL

Service Design (SD).

. Wrote developer-focused documentation, describing the application

programming interfaces (APIs), software developer kits (SDKs), and

other tools that developers used to make applications talk to another.

EnGenius Inc. - Corporation for National and Community Service Office of

Information Technology, Washington, DC

Technical Writer

07/2010-10/2010

Responsibilities:

. Conferred with management and other staff to establish the technical

specifications needed to create an OIT Policy document using the

Twenty Critical Controls for Effective Cyber Defense: Consensus Audit

and NIST Special Publication 800-53.

. Wrote and edited security plans, risk assessments, Privacy and Impact

Analysis (PIA) and technical training presentation documents that

would be used by CNCS staff and clients.

. Conducted research by interviewing subject matter experts, reviewed

existing documentation, and blended information from the previous CNCS

policy document.

. Developed and maintained a master document/schedule of all OIT

policies and procedures to ensure periodic review and accuracy, and

also coordinated with process owners for timely updates.

CIBER Inc. - Bureau of Indian Affairs - Office of Facilities Management and

Construction (OFMC), Albuquerque, NM

Technical Writer

07/2007-09/2008

Responsibilities:

. Worked with OFMC COOP staff to update the business unit specific

appendices of the COOP used across the BIA.

. Provided routine correspondence for FOIA requests and Congressional

Texts to key stakeholders.

. Developed weekly and monthly reports using the Facilities Management

Information System (FMIS) and Federal Financial System (FFS).

. Attended BIA Training Programs - TAs and Federal Information System

Security Awareness, Internet Awareness 2007, Records Management

Awareness, Privacy Act, Active Security Clearance and Vital Records.

Short-term Technical Writer Employment:

TrueTandem - Recovery Accountability and Transparency Board (RATB),

Technical Writer, Washington, DC

09/22-

09/29/2014

TEKsystems - Fannie Mae, Technical Writer, Reston, VA

06/16-07/01/2014

Codeplus Inc. - United States Postal Service (USPS), Requirements Analyst,

Washington, DC 02/17-28/2014

Aerotek International - QinetiQ North America - Shared Services,

Albuquerque, NM Technical Writer 01/04-05/2010

Compa Industries, Inc. - Los Alamos National Laboratory-Maintenance Site

Services 09/14-25/2009

- Maintenance Programs (MSS-MP), Los Alamos, NM Writer/Editor

Additional Employment:

Walgreen's, Photo Specialist Manassas and Centreville, VA

09/2010-02/2011

American Cancer Society, Recruiter/Events Manager, Albuquerque, NM

01/2007-05/2007

University of New Mexico (UNM), Administrative Assistant Albuquerque, NM

09/2004-03/2006

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