DevOps Engineer

JASON PELLEY

206-***-**** • ********@*******.*** • http://www.linkedin.com/in/jrpelley/

Production focused engineer

An engineer with a strong customer focus, a passion for technology, and great collaboration skills with proven experience implementing and supporting multiple software products while establishing and maintaining strong partner relations and cross team coordination. Highly inquisitive, analytical, collaborative, articulate, and quality driven with an established history in delivering on-time production ready software.

Demonstrated success record in:

• Writing tools to automate code deployment and environment provisioning

• Problem diagnosis and issue resolution

• Successfully delivering content and tool releases on-time

• Transitioning to Cloud based server environments

• Developing and partnering with local and offshore teams

• Agile (SCRUM) development methodology

PROFESSIONAL EXPERIENCE

Microsoft, Redmond, WA 2001 – 2014

Service Engineer (2013 – 2014)

• Performed Live Site support for MSN.com with main focus on incident management including incident identification, asset troubleshooting, end-to-end mitigation, customer communication, and resolution. Successfully worked in partnership with local and offshore development and support teams.

• Provided logistical support for the launch of MSN Prime, MSN’s conversion from traditional lab based platform to an AZURE cloud based platform, including subscription and asset deployment and management, asset research and testing, and platform troubleshooting.

• Deployed and maintained proprietary diagnostics monitoring clusters, including MSN’s Elasticsearch solution.

• Trained and transitioned feature teams to a DevOps model. This included reviewing documentation, processes and procedures, attending weekly live site review meetings to provide feedback and removing any blocking issues faced by the feature team.

Build Engineer (2009 –2013)

• Provided production support of AZURE cloud based and traditional lab based documentation content management and publishing systems.

• Developed tools and scripts needed to deploy, maintain, and support production for both AZURE cloud based and traditional lab based publishing tools.

• Designed, implemented, and automated the initial daily test environments.

• Initial set up and migration of customer production and pre-production environments.

• Supported partner onboarding and migrations for including migration testing, reporting, and acting as a primary contact for partner teams.

• Provided production support for customers.

Software Development Engineer in Test (2008 –2009)

• Provided daily product builds for new Visual Studio help viewer and product integration.

• Ran automated tests against daily builds.

Builder (2004 –2008)

• Designed production architecture for production build and publishing systems.

• Implemented reporting tools and build automation for existing build environments.

• Oversaw adoption of the multiple documentation systems.

• Provided daily content builds.

Production Specialist (2001 – 2004)

• Ran and maintained content tests and reports.

• Identified documentation formatting problems and other product build breaking issues.

• Provided team website updates and maintenance.

Additional Professional Experience

Desktop Publisher, January 2001 – May 2001

• Identified documentation formatting problems and other product build breaking issues.

Catalog Editor (1998 – 2000)

• Design and layout of the quarterly course catalog.

• Coordinated instructor forms and paperwork.

• Proofread and edited course catalog content.

• Student registration and support.

SKILLS

• Content/Data Management • C#, PowerShell • Production Architecture

• Risk Management • ITIL Certification • Process Improvement

• Partner Relations • Agile/SCRUM • Offshore Team Cooperation

• Content/Product Builds • Live Site Support • SQL

EDUCATION

University of Washington

BA in Economics

Minors in History & Communications

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