Sales Manager

Johnny Norris

Objective

**** ***** ******* ***

Suite 150

To join a reputed organization which makes best use of my business skills and also

Memphis, Tn 38119 gives me a free hand to exercise my knowledge and skills for the benefit of the

901-***-**** organization.

*********@*****.***

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WORK EXPERIENCE

Sales Manager

June 2008 – Present All Clear Drain & Plumbing Memphis, TN

(Sales Manager): Hire, train, supervise and mentored technicians; motivate staff to

meet/exceed established sales goals and objectives by developing effective sales

incentives. Continually develops an in-depth product knowledge and assist

customers in meeting their product requirements. Build and maintain customer

relationships. Maintains inventory (cleaning, signing, pricing and replenishment) in

assigned areas. Takes appropriate action to ensure inventory integrity. Recommend

the appropriate products and services for all customers. Outstanding follow through

to ensure successful guest satisfaction. An active participant in competitive

shopping process. Responsible for acceptable close ratio of leads. Meets required

sales and margin standards.

Contract Salesman

March 2005 - June 2008 LaCastor Investments Memphis, TN

(Salesman) Prepared and delivered sales presentations, worked with clients to

develop an increase in revenue. Identified and penetrated new accounts while

continuing to grow sales to existing clients. Provided prospective customers with

information and sales literature and developed customer packages to fit customer

business needs. Talking with customers to understand their requirements and

expectations of the products.

Quality Control Underwriter/Forensic Underwriter

June 2002 – February 2005 LPS Capital Markets Atlanta, GA

(Forensic Quality Control Underwriter): Responsible for the in-depth review of

mortgage loans in default, foreclosure, or REO status with a focus on the quality

and validity of underwriting at origination with regard to buy-back/put-back

possibilities. Performed post-close forensic analysis of loan files for completeness

and accuracy, analyzing credit documents, mortgage applications, credit history

and income documents, title documents, appraisals and all other applicable

required documents. Adhered to all client/lender policies and procedures, in

addition to federal, state and/or municipal laws and regulations. Identified

significant findings resulting from issues with originator’s underlying business

practices, underwriting and/or fraud exposure. Actively supported the decisions

and knowledge of supervisors and colleagues by sharing information about the

department, business unit, organization and the underwriting industry. Took an

active role in identifying potential challenges within the underwriting process

and/or department and made recommendations for changes to improve. Multi-

tasked between different analytical projects. Maintained knowledge of all

applicable underwriting guidelines by completing all underwriting training

programs, learning any business unit policy and/or guidelines.

Contract Underwriter/Due Diligence Underwriter

5/2001 –6/2003 Watterson-Prime(formerly Price Waterhouse Coopers

Bellevue, WA

(DUE DILIGENCE UNDERWRITER) Underwrite "A" paper, Alt "A", Sub prime,

Conforming, Non Conforming, HELOC’s, Scratch & Dent, Loss Mitigation, FHA/VA

Repurchase, Put backs, Commercial and Non Performing loans criteria’s; income,

credit worthiness, employment history, debt and loan-to-value ratios. Extensive

knowledge of FNMA, FHLMC and GNMA guidelines. Manual underwrite loans that

require additional reviews. Review loan modifications, short sales, and pre-

foreclosure and foreclosure documentation. Analyze and interpret servicing

comments and pay histories in order to provide expert narratives to assist Client in

purchasing decisions. Knowledge of loan servicing and document imaging. Identify

risk issues and potential fraud. Experienced with Automated Systems; DU, LP,

Clues, emits and Asset wise.

Education

B.S. Criminal Justice, Jackson State University Jackson, MS

Skills

Microsoft Office, Internet Explorer, Share Point, Calyx Point, Contour, Loan works,

LIS, Several Due Diligence Systems; StratQ.Net, Brain, CLASS, Outlook, DCA, ICE

and JUMP.

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