Customer Service Sales Representative
Resume:
Vincent Reilly
Las Vegas, NV 89169
email ***********@*****.***
OBJECTIVE:
A position where I look forward to going to work each day. Where my co-workers
and atmosphere are great. Where using my talents I have the opportunity to
advance.
QUALIFICATIONS:
Highly motivated, creative and versatile professional with a broad understanding
of the telecommunications and internet market.
Recognized for excellent customer relationship and project management skills.
Keen and resourceful during negotiation and issue resolution. Demonstrated talent
for working in a fast- paced, team oriented environment where leadership and
excellent verbal communication skills are required.
EMPLOYMENT:
CUSTOMER SERVICE
(Best Rate Referrals 11/13 to 03/14. Las Vegas, NV)
Pre-screening mortgage candidates for major banks.
CUSTOMER SERVICE
(TPL 10/2012 to 07/2013. Las Vegas, NV)
Telephone surveys involving political and social issues; done in a professional and
scientific manner.
CUSTOMER SERVICE AGENT
(AT&T 09/2011 to 06/2012. Las Vegas, NV)
DSL tech support representative. Duties included registering customers, resolving
there connectivity issues and working with other departments to provide the
customer with a seamless resolution. Complete knowledge of modems, DSL trans-
mission and PC networking were required. Resolving the customers issue’s and
keeping them with AT&T were the top priority.
WEB DEVELOPER/PARTNER
(Waytech 11/1999 to present. Las Vegas, NV/Toronto, ON)
Professional web site design experience with PhotoShop, Dreamweaver, HTML,
CSS,
JavaScript and Flash. Extensive web development experience with PHP, JSP, XML,
C,
and Java in both Windows and Linux platforms. Practical experience about web site
promotion, operation and submission. Co Owner and operator of several profitable
internet sites; including prontodownload .com and waytech.ca
INSURANCE AGENT
(Sitel 02/05 to 10/05 Las Vegas, NV)
Licensed Insurance Agent (NV). Work for Sitel's GMAC Unit (Sitel is outsource
company). Sold Automobile insurance policies through inbound calls.
Licensed in more then thirty states at time of departure.
TECHNICAL ASSOCIATE
(Client Logic 03/03 to 08/03 Las Vegas, NV)
Worked on Earthlink campaign. Duties included handling inbound tech calls for
internet dial up. Proficient in both PC and Mac connectivity set up and problem
resolution., often dealing with irate customers and handling calls in a timely and
professional manner.
APPOINTMENT SETTING
(American Home Security 10/02 to 01/03 Las Vegas, NV)
Setting appointments for alarm demonstrations.
SALES REPRESENTATIVE
(Leisure Industries 07/02 to 10/02 Henderson, NV)
Sales representative for Ramada time shares.
RESELLER
(Excell Telecomunications 01/20 to 07/02 Toronto, CA)
Providing flat rate residential service, 800 service and international phone plans.
EDUCATION
BA Biology 1976-1980 New Jersey City University. Jersey City, NJ
SKILLS
Strong organizational skills with an ability to manage on-going projects
simultaneously.
•
Strong written and oral communication skills including basic letter writing,
•
grammar, spelling and telephone skills.
•
Proficient with Windows, Microsoft Word, Excell and comparable programs.
•
Excellent B2B communication and negotiation skills.
•
* Able to troubleshoot computer and office equipment.
Contact this candidate