Customer Service Representative
Resume:
Cathy Meyers
*** ****** ***** ****, ****** Brook, NJ 07663 4530
**********@*********.***
CUSTOMER SERVICE / OFFICE MANAGER
COMPUTER SKILLS
MS Office Suite, Mac Pages/Numbers, ATB, Oracle and SAP
EXPERIENCE
Customer Service Representative
Movado Group, Inc., Paramus, NJ 2014 – Present
Respond to retail customer and consumer inquiries in call center environment.
Process orders and apply payments using an SAP system.
Demonstrate exceptional customer service skills, multi tasking, typing 65wpm and data entry
Sr. HR Benefits Call Center Representative
Xerox, Inc., Secaucus, NJ 2012 2014
Respond to customer inquiries in a call center environment; via phone, email and “live person” chat
software.
Enroll eligible employees in medical, dental, vision and health savings accounts.
Interpret and respond to inquiries regarding policies and provisions of health benefit plans.
Enter termination information and provide COBRA costs, etc.
Respond to incoming calls regarding benefits, payroll and possibly learning center data.
Track and log transactions performed.
Follow up on outstanding issues to ensure resolution.
Office Manager
L&M Tax Services, Garfield, NJ 2000 2011
Phone communications
Document processing
Composed and responded to correspondence
Scheduling appointments
Heavy concentration of problem resolution via phone, faxes, email and person to person contact.
Previously employed with Net2Phone as Customer Service Representative; Sun Chemical as Benefits
Administrator/Health Claim Processor; Prudential Insurance as Health Claim Processor.
EDUCATION
Diploma: Passaic Valley Regional High School
Little Falls, NJ
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