Customer Service Representative

E. STEPHEN SILVA

**** **** **., *******, ***** 77080 832-***-****

*******.*********@*****.***

OBJECTIVE:

To become employed with a progressive company which offers a responsible and challenging position while

promoting the enhancement of growth opportunity, based on the level of performance.

EDUCATION:

Texas State University – San Marcos, Texas

Bachelor’s Degree - Criminal Justice August 2010 – December 2012

Houston Community College (Town & Country) – Houston, Texas

Associate’s Degree – Business Administration January 2006 – July 2010

Spring Woods High School – Houston, Texas

Diploma August 2001 – May 2005

WORK HISTORY:

Doeren Mayhew – Houston, Texas 713-***-****) February 2014- Present

Billing Specialist

• Generate invoices to large volume of clients

• Decide which charges/expenses can be billed and which can be discharged as write-offs

• Co-ordinate projects between company partners

• Excellent work ethic and ability to work alone or as a member of a team

• Speak to clients regarding their billing statements and any inquiries

• Respond via correspondence to clients regarding any billing/invoice issues

• Assist with Accounts Payable/Accounts Receivable

• Evaluate and review clients’ accounts for possible assignment and make recommendations to the billing

supervisor

• Maintain complete records, within the files including copies of informational documents, invoices and

special notes for review or audit

• Attend periodic meetings to update partners and billing supervisor of ongoing status

• Maintain strictest confidentiality and adhere to all company guidelines/regulations

Pappadeaux Seafood – Houston, Texas 713-***-****)

Server/Cashier February 2013 – August 2014

• Serve guest and ensure guest satisfaction

• Coordinate Banquets

Rose Garden – San Marcos, Texas 512-***-****)

Server/Cashier March 2012 – December 2012

• Served guest and ensured guest satisfaction

• Cashier functions

• Bused tables and kept them presentable

International House of Pancakes – San Marcos, Texas 512-***-****

Server/Cashier October 2011 – January 2012

• Served guest and ensured guest satisfaction

• Cashier functions

• Bused tables and kept them presentable

Cracker Barrel – San Marcos, Texas 512-***-****

Server/Cashier June 2011 – October

2011

• Served guest and ensured guest satisfaction

• Kept displays stocked

• Assisted customers with returns and exchanges

The Home Depot - Houston, Texas 713-***-****

Cashier / Garden Associate November 2009 – August 2010

• Kept displays stocked

• Assisted customers with returns and exchanges

• Processed credit applications

• Answered inquiries, addressed and resolved problems or complaints

• Handled large sums of money on a daily basis

Sam Wholesales - Houston, Texas 713-***-****

Tire Department Assistant Manager June 2006 – October 2009

• Handled large sums of money on a daily basis

• Prepared bank deposits

• Made necessary decisions regarding pleasing the member

• Maintained inventory

• Prepared quarterly reports

• Prepared Purchase Orders

• Traveled twice to South Carolina for business management purposes

• Supervised three (3) department associates

Customer Service Representative August 2005 – June 2006

• Issued and renewed memberships to customers (various locations)

• Assisted customers with returns and exchanges

• Processed credit applications

H.E.B. Grocery - Houston, Texas

Cashier/Customer Assistant October 2003 – November 2004

• Cashier

• Assisted customers with various issues

SKILLS:

• Proficient in Microsoft Office Suite, particularly Word and Excel

• Management skills

• Ten Key by Touch

• Strong work ethic with an ability to work alone and as a member of a team

• Ability to process multiple activities simultaneously

• Ability to initiate and drive required activities

• Outlook

• Personal Business Management/Bookkeeping/Accounting

• Internet Research

• Friendly Personality

• Strong written and oral communication skills

References available upon request.

Contact this candidate