Customer Service Sales
Resume:
Jeremy Rivkin
Lake Elsinore, California
************@*****.***
Summary
Tech-savvy and enthusiastic professional with experience in AutoCAD and
Revit software, as well as 5 years experience in retail management, looking
to enter the CAD and Architecture field.
Objectives
Seeking a position with an engineering, architectural or design firm.
Professional Skills
AutoCAD 2014
Revit 2014
Google Sketchup
Adobe Illustrator, Photoshop, InDesign
Microsoft Windows (XP, Vista, 7, 8, 8.1)
Apple iOS (6, 7)
Android Operating System (1.5+)
Microsoft Office (Word, Excel, PowerPoint)
Microsoft Outlook
Hand Drafting
Self Motivated
Critical Thinking
Positive Attitude
Complex Problem Solving
Active listening
Multitasking
Verbal Communication
Leadership
Team Building
Social Networking for Business skills
Customer relations
Sales and direct marketing
Portfolio management
Database and performance Management
Time Management
Education
Westwood College Online, Denver, CO Enrolled
Associates of Science in CAD/Architectural Drafting and Design
Expected graduation date December 20, 2014
GPA 3.2
Coursework includes AutoCAD and Revit 2014
Dean's List March 2013
Employment History
Sprint, Overland Park, KS April 2009 -
January 2014
Lead Retail Consultant
Managed team of 5-8 individuals in high paced, technological field
Responsible for daily store operations and procedures
Set and communicated daily objectives, responsibilities and knowledge
Resolved escalated customer issues in a timely and courteous fashion
Lead by example in sales, customer service, and knowledge
Infinity Marketing Group, Roseville, MI July 2007 -
December 2008
Assistant Manager
Coached team of 2-20 individuals in direct, business to business sales
Teamed with marketing staff from major companies, including Disney and
Crayola
Built and managed team to exceed expectations
Detailed consignments and daily logs
Built management skills through provided seminars
Inventoried warehouse weekly for replenishment
Big 5, El Segundo, California March 2006 -
June 2007
Assistant Manager
Managed daily operations of 2-3 member staff for retail sporting goods
chain
Fulfilled manager training program, including DOJ/ATF paperwork for gun
sales
Trained cashier, clothing, skate, camping and water sports departments
Provided outstanding customer service and detailed advice
Best Buy, Murrieta, CA October 2005 -
January 2006
Counter Intelligence Agent
Seasonal Position
Detailed customer issues and problems for work by repair services
Attention to detail and communication both critical to customer
satisfaction
Provided positive attitude and excitement
Citibank, Tucson, AZ January 2003 -
August 2005
Associate
Responded to inbound calls regarding credit services
Detailed merchant issues and communicated resolutions
Supported retail credit services from major companies, including Sears
Levine Family Trust, San Marcos, CA June
2000 - December 2002
CAD Designer
Designed detailed construction documents for commercial gas and liquid
container storage
Created designs to fulfill ownership needs
Constructed scaled models of designs for ownership review
Language
English
References available upon request
Contact this candidate