Engineer Network
Resume:
Colin R McClure
**********@*****.*** Tel: 832-***-****
NETWORK ENGINEER
CCNP, CCNA, ITIL v3 Foundations. Cloud essentials (Cloud+)
Enterprise information technology professional with three plus years of experience in
design, implementation, operation and support of centralized network infrastructures.
TECHNICAL PROFICIENCY
Hardware Platforms: Cisco ISR Routers, Cisco Catalyst Switches, Cisco ASA, FortiGate,
HP Procurve, AirTight Networks, Cisco WLAN, Cisco Voice (CME)
Software: Solarwinds, Cisco Works, MS Visio, NetIQ, Kiwi Cat Tools, TACACS, Network
Protocols
WAN Solutions: T1, Metro E, DMVPN, VPN, MPLS, 4G Cradlepoint, VSAT
Operating Environments: Windows Server, CentOS, Ubuntu, IOS, AS/400
PROFESSIONAL PROFILE
PIZZA HUT OF AMERICA Dallas, Texas July 2013 Present
Network Engineer
Design and implemented multiple large scale improvements to above store
•
network; EIGRP route summarization, DMVPN installation, and constant redundancy
improvements.
Network Security hardening including updating security policies, maintaining
•
firewall changes, implementing IPS/IDS, and quarterly auditing.
Maintain PCI compliance by using penetration testing tools such as FireEye, Nessus,
•
and NMAP .
Enhance network monitoring using Solarwinds NPM by developed new alerts and
•
escalations.
Update end of life hardware and install IOS upgrades on Cisco equipment.
•
Install and configure AirTight solution across 500+ stores to provide Guest
•
Wireless.
Create and maintain network documentation for standards, guidelines, policies, and
•
procedures.
Engineer switch staging process to streamline in store hardware replacement using
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Cisco Autoinstall.
Migrated 1,400+ devices from end of life ACS 4.2 server to ACS 5.0.
•
VERIZON TERREMARK Dallas, Texas August 2012 July 2013
Systems Administrator
Provided application monitoring to 5,000+ customer environments
•
Supported NetIQ AppManager solution with agent installations, custom monitors,
•
and new task automation
Colin R McClure
**********@*****.*** Tel: 832-***-****
Utilized HP SiteScope for URL monitoring, VIP/Sequence monitors, IIS/Apache
•
reporting
Remediated monitoring and alerting issues for custom monitors
•
Providing end user support and training for NetIQ and SiteScope
•
Maintained organizational OLA’s and customer SLA’s for monitoring outages
•
Followed ITIL guidelines for Continual Service Improvement for assigned solutions
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Development of solution documentation and organizational policies
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Utilize Rally to track project status and complete organizational accomplishments
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Created and maintained lab environments for testing NetIQ and SiteScope updates
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GRACE HEALTH SYSTEMS Lubbock, Texas May 2011 August 2012
Network Associate
Provided desktop support for 400+ workstation environment.
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Participated in Tier 2 Helpdesk ticketing escalation
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Supported various hardware platforms including Dell Desktops, HP Laser Printers,
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and Fujitsu Scanners
Infrastructure improvements including running network drops, server rack
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consolidation, and switch upgrades
Maintained backup schedule
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Managed Microsoft terminal server environment
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Storage administration for SAN and NAS
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Supported Active Directory; Department creation, Directory Permissions, Control
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Groups
Troubleshooting and Maintenance for VOIP solutions: Asterisk, Shortel and
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Polycomm
EDUCATION
TEXAS TECH UNIVERSITY Lubbock, Texas August 2006 December 2010
Bachelor’s of Business Administration Management Information Systems (MIS)
Boy Scout of America Houston, Texas June 2003
Eagle Scout
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