Customer Service High School

Tameka Walden-Johnson

**********@*****.***

** **** ****** *********, ** 08542

Cell: 609-***-****

Customer Service&Collections Administrator

. Developed positive relationships with clients and business to resolve

delinquent accounts, resulting in outstanding achievements of 83% payment

accomplishment with Alliance One/East Coast Credit; . Strength's in,

Interpersonal Skills

Corporate Office Expectations

Account Management

Team Building & Leadership

Federal Accounts Administrative

Supervisor

Qualifications Client

Relations

Customer Needs Assessment

PROFESSIONAL

EXPERIENCE

Family Auto Center

Ewing, NJ

Office Manager

2012-2013

. Booked service appointments utilizing Microsoft office and

Microsoft word.

. Retrieved credit card and cash payments from customers upon

departure from the facility.

. Utilized ADP for payment processing.

. Produced monthly scheduling for all employees in the company..

. Resolved outstanding issues on client's account.

Princeton Community Park School

Princeton, NJ

Lunch Aid Supervisor

2009-2013

. Monitored children in lunchroom and on playground equipment

. Ensured cleanliness and safety of children in the lunchroom

. Developed and observed proper dining habits behavior and nutrition

. Ensured playground security and safety

Princeton University

Princeton, NJ

Front Desk Receptionist

2003-2006

. Welcome visitors, guests and customers as they arrive

. Provide information asked for and direct them to the right

departments

. Assist visitors and customers to the right staff member

. Handle telephone calls and direct them to the right recipient

. Distribute incoming mail and manage outgoing correspondence

. Schedule meetings and conferences

Alliance One/East Coast Credit

Mercerville, NJ Collections Manager

2001-2003

. Collect payments on past due bills.

. Call customers using telephone.

. Utilize computer systems to handle skip tracing.

. Inform clients of overdue accounts and amount currently owed.

. Collected debts on past due accounts

. Ensure all customer information is correct, including phone numbers

and addresses.

EDUCATION

Middlesex County College, EDISON, NEW JERSEY

Completed coursework towards Business Management, Nov 2006

Princeton High School, Princeton, NEW JERSEY

High School Diploma, Jun 1998

Achieved a 3.0 GPA

ADDITIONAL SKILLS & PC EXPERIANCE

Proficient with Microsoft Word, Excel, PowerPoint, QuickBooks,

Outlook and Microsoft spreadsheets knowledgeable. Home Affordable

Modification Program "HAMP" educated. SAP, Adobe and PDF software

proficient. Strong written, communication and verbal skills. Ability to

multitask along with strong organizational and interpersonal skills

Contact this candidate