Customer Service Administrative Assistant

K athleen z. Fisher

KathleenZFisher*@gmail.c

om, 813-***-****

Objective

To secure an Administrative Assistant position which allows me to util ize both my extensive accounting

background and a skillset acquired through experience in various business settings.

S kills Profile

- Abili ty to adapt, listen and learn from both fellow employees and clients

- Proficient computer and M icrosoft Office skills as well as experience with various accounting

systems

- Exceptional language skills with ability to wri te and communicate concisely

- Strong attention to detail and adeptness at organizing and managing complex structures

- Skilled at forging strong professional relationships and cooperating with fellow employees

E mployment H istory

Ti re Centers, L LC 01/2010 – 8/2014

Administrative Assistant - Tampa, FL

- Answer customer incoming calls, sell ti res, schedule delivery, facilitate warranty process

- Process and balance national ti re account sales and returns for customers such as M ichelin,

P irelli, and Hankook

- Oversee all generated invoices for accuracy and proof of delivery

- Post accounts receivable; cash, checks and credit cards according to internal and external policies

a nd regulations

- Complete daily End of Day branch balancing: t ransactions, cash drawer, petty cash expenditures

- Answer all customer inquir ies regarding invoices, statements, proof of delivery, payments and

credits in a timely manner

- Generate and maintain record of all customer returns and credits

- Support branch manager with all administrative and clerical needs

- Madden Co AS400 software used

D illard’s 10/07 - Present

Part T ime Sales, Men’s Department – Tampa, FL

- Assist customers with sizing, options and purchase of merchandise

- Create and sustain merchandizing displays

- Solicitation of credit card applications

- Maintain knowledge of large interdepartmental inventory

H & H Mechanical, Inc. 10/2000 – 10/2009

Payroll, Human Resources – Tampa, FL

- Responsible for weekly payroll for up to 140 salaried, hourly and piece work employees. Includes

both l ive check and direct deposit.

- Ensure compliance of State and Federal wage rates

- Manage and control certified payroll reports

- Produce and maintain check register and complete tax reports

- Process incoming daily job site reports as i t pertains to payroll and compliance

- Monitor all applicable piecework and retainer payments, internal employee loans and any tool

payments

- Ensure all required new hire documentation including Florida Drug Free Workplace compliance,

W-4, I-9 and Florida New H i re reports are retained

- Maintain all personnel fi les

- Report and monitor all employee Workers Compensation claims from initial report to final

resolution

- Oversee all safety reports, records and compliance, including weekly safety meetings, quar terly

jobsite safety inspections, OSHA reports

- Maintain f leet maintenance compliance and reports

- Track and be aware of inspections required per job as well as each municipality. Schedule

i nspections and maintain log wi th date, time, confirmation, and result of each inspection. At

completion, acquire Certificate of Occupancy for each permit

- Log and t rack all warranty dates for completed projects

- Order and maintain office and kitchen supplies

- Evolution software used

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Roberts Seward, PA 11/1999 – 10/2000

Bookkeeper – Tampa, FL

- Bookkeeper for CPA in Public Accounting

- Clients included: attorneys, hotels, small contractors, automotive service centers, t ranscription

services, doctors and other small to mid-size businesses

- Preparation of monthly/quar terly financial and general ledger statements, bank reconciliation,

payroll, sales tax reports, 940,941, Florida Unemployment reports, 1099, W-2, as well as accounts

payable and receivable reports.

- Creative Solutions software used

eDUCATION

- University of Toledo, Associates Degree

Personal and Professional letters of recommendation available upon request.

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