Medical Customer Service

NAOMI BRUCE, CPT

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**** ********** ***** *****, ******* 33619 813-***-****

**********@*****.***

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MEDICAL ASSISTANT . LAB ASSISTANT . BRACHYTHERAPY SPECIALIST . PHARMACY

TECHNICIAN

PROFESSIONAL PROFILE

Career-qualified Certified Medical Professional with 15+ years of

experience in the medical industry. Possess diverse industry experience and

valuable administrative and customer service skills.

VALUE-ADDED SKILLS

. Knowledgeable of patient prescriptions and able to read and understand

medical charts.

. Ensure accurate and complete documentation.

. Understand and abide by HIPAA regulations and maintain patient

confidentiality.

. Strong written, verbal and interpersonal communication skills.

. Effective time management and organizational skills with keen

attention to detail.

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KEY QUALIFICATIONS

Medical Assistant (MA) . Lab Assistant . Client Services . Patient Care .

Allied Healthcare

EKG/ECG . Telemetry . Diagnostics . Vital Signs . Glucose . HGB . Triage

Medical Terminology . Pharmacology . Clinical/Laboratory Procedures

Specimen Collection and Handling . Urinalysis . Suture Removal . HIPAA

Compliance . OSHA

Injections (IM, ID, SQ) . Wound Care . Phlebotomy/Venipuncture .

Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) . Practice Fusion . TIMESYS

Medical Office Skills . Front/Back Office . Computer Skills . Data Entry .

Typing Skills

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CERTIFICATIONS

HIV/AIDS/Blood Borne Pathogens (BBP) . CPR/BLS/AED . First Aid

National Phlebotomy Technician Certification (CPT), #K4K7L7B4

Pursuing National Clinical Medical Assistant Certification (CCMA)

EDUCATION

Ultimate Medical Academy, Tampa, FL - Medical/Clinical Lab Assistant, 2014

(GPA 3.35)

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PROFESSIONAL EXPERIENCE

Valrico Brandon Medical Center, Brandon, FL 2014-2014

Medical Assistant Externship - 180 Hours

. Worked with up to 25 adult and geriatric patients per shift.

. Roomed patients, prepared charts, and took vital signs and detailed

patient histories.

. Performed injections, EKGs, ear lavages, and urinalysis.

. Handled front office duties, answered phones, and took care of general

filing.

. Scheduled and confirmed appointments, checked patients in and out and

pulled charts

. Input information into EMR (Practice Fusion) computer system.

AnazaoHealth Corporation, Tampa, FL 2003-2012

Brachytherapy Specialist II

. Worked in an ISO 13485 nuclear pharmacy environment.

. Preloaded radioactive seeds to use in the treatment of prostate and

breast cancer.

. Reviewed treatment plans, bills of lading, packing lists, RX scripts,

manufacturer's certifications and seed activity.

. Prepared radiographs of seed orders to validate placement of stylets,

seeds, spacers and gold markers within each patient specific to

brachytherapy dose.

. Arranged packaging of seed orders being sent to gamma sterilization

and assisted in packaging for shipment.

ADDITIONAL PROFESSIONAL EXPERIENCE

PharMerica, Tampa, FL - Clerk Support 2002-2003

. Handled administrative duties; used TMESYS retail pharmacy computer

system.

Merck-Medco RX Service, Tampa, FL - Pharmacy Technician/Clerk 1994-2001

. Filled up to 70 pharmacy orders per hour.

. Provided clerical support in medical records and filing.

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