Customer Service Sales
Resume:
Aren Lavigne
McHenry, IL ****0
****.*******@*****.***
Customer Service Expert Manager Social Media/ Online Branding
Angelo’s Fresh Market, McHenry, IL, 815-***-****
6/14-11/14
Cashier
• Point of sales operations
• Customer Service
• General cleaning
Mysfyt, LLC (Acne.org/Daniel Kern.com), 800-***-**** 4/10-4/14
Customer Support Supervisor
• Customer support supervisor
Responsible for supervising all customer support staff
o
Client relations
•
o Reviewing and responding to customer questions and resolving complaints via calls and tickets
o Modifying and cancelling orders and customer account information
o Processing returns; refunding/issuing store credit
Trainer
•
o Responsible for training and acting as a point-of-reference for new customer support agents
o Responsible for managing and keeping the customer support training guide up to date
Amazon/Ebay Sales
•
o Utilizing the Amazon and Ebay seller portals to manage orders and returns
Fraud prevention
•
o Disputing credit card chargebacks
o Assisting in identifying fraudulent purchases
Beta Tester
•
o Acting as a first-round tester for new customer support systems as well as new products
Burlington Coat Factory, Chicago, IL, 708-***-**** 11/08- 2/09
Youth Sales Associate. (Seasonal)
• Stocking
• Inventory
• Customer service
Dollar Tree, McHenry, IL, 815-***-**** 6/07- 2/08
Cashier/ Stocker
• Point of sales operations
• Stocking
• Inventory
• Customer service
• General cleaning
Office Manger Inc., McHenry, IL, 815-***-**** 4/07-6/07
Cleaning and Maintenance Specialist
• Business office cleaning
• Medical building cleaning
Kmart (Sears Grand), McHenry, IL, 888-***-**** 1/07-4/07
Cashier and Stocker
• Point of sales operations
• Inventory
• Customer service
Contact this candidate