Help Desk Support

Objective:

Obtaining Desktop Support Analyst/PC and Mac Technician/IT Support/Help

Desk position, which will provide opportunities to utilize my updated

skills and previous experience.

Certifications:

Cisco Certified Network Associate (CCNA) Routing and Switching

Certificate Verify y No. 417410195750ASBK

Cisco Certified Entry Networking Technician (CCENT)

Certificate Verify No. 41,7366266808GLDN

Novell SUSE Certified Linux Administrator (CLA)

Registry ID 10267304

Linux Professional Institute-Linux Server Professional Certification

ID: LPI000316812

HP Desktop and Laptop Certified Technician

ACMT (Apple Certified Mac Technician)

ID: UAATP710

(Apple Certified IPad Technician)

ID: UAATP710

CompTIA Advanced Security Practitioner

Verification Code: 1YCVZSTBVD4456W3

CompTIA Storage+ (Powered by SNIA)

Verification Code: SG1RN962TKE12897

CompTIA Healthcare IT Technician

Verification Code: GD0B0EPCW3R4YVBK

CompTIA Network+

Verification Code: BV0CTD72TH41KDHL

CompTIA Security+

Verification Code: 6TEG8NQC0CFQKEBK

CompTIA Server+

Verification Code: 0V1L67JKQGV1YM6R

CompTIA Linux+

Verification Code: JJ60GZ9LWD4E2Y05

CompTIA A+

Verification Code: 9HZDTW51RKFEK7XW

Obtaining the Microsoft (MCSA) Windows Server 2012 in progress

Qualifications:

. Over 10 years of successful computer technician experience

. Professional in managing IT Network Infrastructure / Security, managing

desktop and laptop computer hardware and software

. Managing, maintaining, troubleshooting, operating and configuring network

infrastructure

. Knowledge of system security, assessments and audits

. Ability to come up with unusual or clever ideas about a given topic or

situation, or to develop creative ways to solve a problem

. Hard worker with a positive attitude; loyal and reliable; able to work

under pressure

Professional Experiences:

Help Desk Support Analyst

09/13-04/14

Warner Bros. Entertainment Inc. (MATRIX Resources), Burbank CA

. Acting as technical authority of desktop team. Coordinating team

activities and resolving end-user issues brought by dispatch

. Performing on-site analysis, diagnosis, and resolution of complex desktop

problems for end-users, and recommending and implementing corrective

solutions, including off-site repair for remote users as needed

. Installing, configuring, testing, maintaining, monitoring, and

troubleshooting end-user workstation equipment and related hardware and

software in order to deliver required desktop service levels

. Assisting staff with the installation, configuration and ongoing

usability of desktop computers, peripheral equipment and software

. Working with vendor support contacts to resolve technical problems with

desktop computing equipment and software

. Ensuring desktop computers interconnect seamlessly with diverse systems

including file servers, email servers, computer conferencing systems,

application servers and administrative systems

. Assessing the need for and implement performance upgrades to PCs and

Macs, including the installation of hardware

. Collaborating with LAN technicians/network administrators to ensure

efficient operation of the company's desktop computing environment

. Administering and resolving issues with associated end-user workstation

networking software products

. Receiving and responding to incoming tickets, and/or e-mails regarding

desktop problems

. Assisting in preparing, maintaining, and upholding procedures for

logging, reporting, and statistically monitoring desktop operations

. Installing, configuring, testing, maintaining, monitoring, and

troubleshooting hand-held and portable devices like Black Berry, Android,

mobile phones.

. Installing, adding to servers, configuring, testing, maintaining,

monitoring, and troubleshooting local and network shared, ink-jet and

laser-jet printers, such as HP, Canon, Xerox.

I.S. Tech (Information System Technician)/Computer Technician

04/10-11/13

Fry's Electronics, Burbank CA

Promoted to I.S. Technician to be in charge of approx. 150 workstations, 50

dot matrix and laser printers, 20 wireless scanners and printers, 70

checkouts register transaction devices, servers and network operation and

functionality

. Diagnosing, troubleshooting, and resolving hardware, software, and all

network connected equipment problems, and replacing defective components

when necessary

. Planning, coordinating, and implementing network security measures to

protect data, software, and hardware

. Performing regularly prevention maintenance on all business conduct

devices in order to avoid future failures

. Ordering, replacing parts and repairing laptop and desktop computers

. Answering customers inquiries regarding computer software or hardware

operation to resolve problems based on the latest products and solutions

through phone and front desk

. Setting up equipment for customers, performing and ensuring proper

installation of cables, operating systems, and appropriate software

. Installing and performing hardware, software, or peripheral equipment

repairs, following design and installation specifications

. Consulting clients, conducting computer diagnostics to investigate and

resolve problems or to provide technical assistance and support

. Ensuring customer satisfaction throughout the service delivery

transaction

Computer Technician

04/09-05/10

Staples the Office Supplies, Glendale CA

. Performing maintenance procedures on customers' computer

. Responding customer inquiries regarding computer software or hardware

. Selling products, plan and modifying configurations to meet customer

needs

. Performing hardware, software, or peripheral equipment repairs, following

design and installation specifications

. Using professional diagnostic programs and observing system functionality

to verify correct operations and detect errors, researching and finding

solution to fix the issues

. Ensuring customers' satisfaction throughout the service delivery

transaction

Skills:

. Autodesk AutoCAD: 2D and 3D professional drafting and modeling

. 3D Modeling Programs: Autodesk 3d studio max

. Microsoft Office: Word, Excel, Outlook, Power Point

. Graphic design programs: Adobe Photoshop, Corel Draw

. Video editing programs: Adobe Premiere, Canopus Edius

Education:

Some College: Computer Information Systems, Glendale Community College CA

High School Diploma: Mathematics and Physics

Technical Schools: New Horizons Computer Learning Center

Contact this candidate