Customer Service Sales
Resume:
**** ********* ****. ***. ****
Plano, TX *****
Cell: 469-***-****
*********@*******.***
India Cotton
OBJECTIVE: Seeking a full time / part time position that requires strong
organizational skills. To work in an environment that has opportunity for
advancements within a company. Set goals high for myself by working
extremely hard and acquiring the most knowledge as possible.
QUALIFICATIONS: 10 key data entry, organizational, typing, computer and
people skills a plus. Given the opportunity to work for an employer I will
be able to perform exceptional skills.
EXPERIENCE:
Crate and Barrel
Merchandising Associate 04/2013-06/2014
Maximize company sales growth and profitability by maintaining the sales
floor and stockroom and facilitate the flow of product in order to provide
an engaging experience to every customer, every time.
Maintain and stock the sales floor, including sales counters and all store
displays and uprights/shelves, understanding the priorities of stocking,
signage and cleaning.
Assist with display changes under the direction of the merchandising
manager or merchandising team lead.
Assist the merchandising manager to complete essential inventory control
functions in an effort to support financial and inventory accuracy.
Safely process and assist with customer pick-up orders.
Maintain an awareness of current product in all departments.
Actively participate in weekly merchandising meetings, store meetings and
training sessions.
Perform duties associated with receiving and processing the truck.
Participate in the execution of the store window displays.
Assist and support the execution of the store's seasonal and weekly floor
plans under the direction of the merchandising manager.
Maintain awareness and demonstrate a fundamental knowledge of computers,
systems and programs relevant to the position.
Participate in ongoing training regarding technology upgrades and new
systems.
RealPage
Off-Site Leasing and Service Agent 08/2011- 09/2012
Qualifying each client lead and successfully gaining an appointment to
visit the community.
Enthusiastically engaging each caller and representing the community in a
highly professional manner.
Successfully and accurately answering prospect questions and providing
appropriate additional information regarding apartment communities,
amenities, and specific apartment homes.
Answering and assisting with emergency callbacks from on-site clients.
Accurately documenting service issues as described by residents.
Effectively monitor open tickets until proper resolution is achieved.
Respond rapidly and accurately to on-line requests for information from
prospective residents.
Escalate issues in accordance to Contact Center guidelines when necessary.
Achieving defined productivity goals.
Beauty Brands
Customer Service Specialist 02/2010-08/2011
Inform every customer of any promotions or featured items
Sample and demonstrate merchandise to every customer
Answer questions and make product recommendations to every customer
Offer a Spa/Salon Tour to every customer
Promote the Take Ten program with every customer.
Assist in the proper execution of marketing plans, promotional programs,
and visual merchandising .
Answer the phone with the Beauty Brands greeting by the third ring.
Attend a required number of Education classes (as directed by manager).
Ross Department Stores
Sales Associate 05/2009-02/2010
Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining solid product knowledge and all other aspects of
customer service.
Maintain an awareness of all promotions and advertisements.
Assist in processing and replenishing merchandise and monitoring floor
stock.
Communicate customer requests to management.
Assist in completing price changes within the department.
Assist in ringing up sales at registers and/or bagging merchandise.
EDUCATION:
Collin College
Nursing Major/ Frisco, TX
College of Nursing
30 semester hours
Contact this candidate