IT Infrastructure, Networking,Troubleshooting
Resume:
Joghi Prashanth.D
**B/*, Chandra colony, Moores garden, Coonoor, The Nilgiris-643102, TN,
India. Email ID: ********@*****.*** Mobile: +91
Objective
Utilizing my technical expertise & knowledge which will enhance the
growth of the organization in which we would attain the Vision & Mission of
the organization with Team Dynamics and a conductive work environment.
Working Experience
1. HCL Technologies Ltd
Designation : Analyst
Company Profile : Data Centre Operations
Duration : 16th Sept 13 - Till Date
Project : Microsoft
Industry : Microsoft Devices and support
Job Description : Monitoring, Troubleshooting & Creating Incidents
Responsibilities
> Real time acknowledgement and ownership of IT infrastructure alerts by
monitoring the alerts and creating the Incidents.
> Outage (Sev1) handlings - Quickly address the critical alerts and
follow up with respective teams till the resolution.
> Handle L1 troubleshooting, diagnose the issue and try to resolve
alerts at our end to balance work load of L2 technical support team.
> Will be working on Server Monitoring, Hardware Monitoring, Network
Monitoring, Backup Monitoring.
> Worked on the tools such as CASOI, Spectrum, Nimsoft, Sitescope, OEM,
OMI.
> Work as a central point of contact for all technical support teams and
provide up-to-date information for on-going incidents/alerts.
> Keep a track on all unresolved incidents / tickets and follow up with
different support team until the closer, within defined SLA timelines.
2. CSS CORP Pvt Ltd
Designation : Technical Support Engineer
Company Profile : Network Support/Enterprise Support
Duration : 4th March 13 - 13th Sept 13
Project : Vonage
Industry : VOIP Service
Job Description : Providing Technical Support to clients from UK,
US & Canada.
Responsibilities
> Installation and Configuration of Vonage device
> Setting up Vonage Box with Router
> Troubleshooting includes
o No dial tone Issues
o Port Forwarding
o DMZ
o Sound Quality Issues like one way audio, Choppy Audio, Echo
audio
o Call Drop Issues
o Call completion Issues
> Team Handling and maintain team metrics
> Providing on call resolution
> Training and process updating to the team
> Escalating to concern department
Academic Profile
Exam/Degree Name of the Institution/Board Marks Year of completion
Obtained
B.E. (ECE) Agni college of Technology, 6.98 CGPA 2012
Anna University.
HSC Stanes Anglo-Indian Higher 83.83% 2008
Secondary School,
TN State board.
10thgrade Mountain Home School, 66% 2006
ICSE.
Area of Interest
. Networking
. Programmable Logic Controllers
Certifications
. Completed 'Certified Automation Engineer' in Technocrat Automation,Chennai.
. Completed 'C,C++' in NIIT, Chennai.
. Completed 'Foundation in Electrical CADD' in CADD Center,Chennai.
. Completed 'Professional in Electronic Design Automation' in CADD
Center,Chennai
. Completed ITIL V3 Foundation,HCL,Chennai.
Training details
. Completed five days industrial training from Hindustan Photo Films,
Ooty.
. Attended a workshop on "Nanotechnology" conducted by the Vels
Srinivasa College of Engineering and Technology.
Software Proficiencies
Languages Known : C,C++, Basics knowledge of HTML.
Application Software : Autocad, Orcad capture, Pcb editor, Pspice,
Scada .
Operating systems : Windows 98, 2000, XP, 7,8.
Academic project
TITLE: AUTOMATED RAILWAY SYSTEM WITH SCADA MONITORING USING PLC
This project includes,
1. Automatic start and stop operation of the train
2. Automatic track changer
3. Level crossing gate control
4. Obstacle detection
Extra-curricular activities
. Served the people by effectively participating in the NSS Camp
organized at Kodamalai, Coonoor.
. Was the rhythm guitarist in the college music band, "The Venom" and
currently in the HCL music band, "Silent Strings".
Personal Profile
Father's name : Mr. D.Dayanithi (Retd. Assistant Executive
Engineer)
Date of Birth : 20thNovember 1990
Gender : Male
Marital Status : Single
Nationality : Indian
Linguistics : Tamil, English
Hobbies : Playing guitar, Travelling, photography
and sight-seeing.
Declaration
I hereby declare that the above information is correct to the best of my
knowledge and belief.
[pic]
Contact this candidate