Customer Service Engineer

Andrea M. Kozak

***** ******** **. ******.*.*****@*****.***

Macomb, MI 48042 248-***-****

An energetic, innovative, results-oriented skilled supply chain professional with proven abilities in project sourcing, financial analysis,

pricing, strategic planning, project management, customer service, supply chain design, warehouse implementation, and continuous

improvement initiatives. Able to effectively analyze and take action on projects with available facts, constraints, and probable

consequences. Proven ability to effectively communicate with all levels of leadership. Exhibits creativity and strong team building

mentality. Strengths in:

PROJECT MANAGEMENT/SOURCING WAREHOUSE DESIGN/IMPLEMENTATION

COMMUNICATION/NEGOTIATION PROCESS IMPROVEMENT

PROJECT COSTING & PRICING LEAN MANUFACTURING

RELATIONSHIP MANAGEMENT OPERATIONS SUPPORT

DATA COLLECTION/ANALYSIS TEAM LEADERSHIP/TRAINING

PROFESSIONAL EXPERIENCE

CEVA LOGISTICS – Southfield, MI 09/2001 – present

Honored with the PRIDE award in recognition of Professionalism, Responsiveness, Initiative, Dedication and

Excellence for Account Management.

2007 – present

Senior Logistics Engineer

Designed, priced and negotiated the award of over $30,000,000 ($20M Renewal / $10M new scope) automotive sequencing,

metering, and transportation supporting Ford Kansas City Assembly Plant

Work cross-functionally in negotiating and sourcing of equipment to support design solutions

Created partnered relationships with multiple OEM buyers

Supported renewal of over $25 million GM/Chrysler shared network cross-docking and transportation in Mt. Juliet, TN

Designed and supported implementation of sub assembly, kitting, and sequencing for automotive customers throughout the US,

Canada and Mexico

Design innovative, profitable solutions that generate new business opportunities as well as to increase value opportunities with

existing customers

2004 – 2007

Logistics Engineer II

Designed and implemented $8.9 million new sequencing and transportation supporting Ford OHAP in Avon Lake, OH

Supported renewal of $20+ million sequencing, metering and container management supporting Chrysl er Brampton Assembly

Provide leadership of LEAN concepts to operations, managers, supervisors and hourly, to achieve business goals including cost

savings, productivity, and operational improvements

Manage project kickoff and project reviews wit h various departments including, Engineering, Purchasing, Business Development,

IT, HR, and Operations

Engineering lead for implementation/startup of new operations

Provided automotive support for CEVA design in international countries

2001 – 2004

Logistics Engineer

Designed and priced operational services including Sequencing, Metering, Kitting, Transportation Management, Container

Management and Cross-docking

Employed the experience and best practices within current operations, formulate the necessary equipment, facility and systems

requirements

Supported numerous contracts nation-wide with on-going continuous improvements

VALASSIS COMMUNICATIONS, INC., Livonia, MI

01/2000 – 09/2001

Logistics Analyst

Resolved problem shipments to ensure on-time deliveries of time-sensitive freight

Analyzed cost effective shipping alternatives / Spotted problem trends to avoid repeat occurrences

Coordinated and executed distribution solutions for shipments out of 3 plants and contracted work outside of Valassis printing

facilities

EDUCATION

CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, Michigan - 1999

Bachelor of Science in Business Administration, Logistics Management & Marketing

Logistics Management Council Honor Society (LMC) ● Board of Trustees Academic Honor Scholarship ● Dean’s List ● Sponsored by

the Central Michigan Round Table to attend the Council of Supply Chain Management Professionals (CSCMP) National Conference

RELEVANT TRAINING & COMPUTER SKILLS

Highly Proficient in Microsoft Excel and data analysis ● MOST Certified (Time Study Application) ● Operations

Implementation/Startup ● Seven Habits of Highly Effective People ● LEAN Operating Principles ● Microsoft Office Applications

including Excel, Visio, Project and others ● MaxLoad ● Business Writing Techniques ● Verbal/Nonverbal Presentation Skills ● Moral

Reasoning ● Constructive Feedback ● Emotional Intelligence – Unlocking Creativity ● Team Building & Trust

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