Customer Service Security

HENRY D. RAGPALA

# ** ****** **. ****. ******** Marikina City.

Contact: # 091********

Email add: ragpala1984@gmail .com

PERSONAL INFORMATION:

Date of Birth : May 9, 1984

Place Of Birth : 20th Ave.Quezon city

Sex : Male

Age : 30

Civil Status : married

Height : 5’9

Weight : 78 kg.

Religion : Roman Catholic

Citizenship : Filipino

Language : English, Tagalog,

Special Skill : Computer Literate/ investigations/Records and management.

WORK EXPERIENCE : Nestle Ice Cream as Warehouse Picker/Checker

February 22, 2003- January 30, 2004

: Jollibee Food Corp. Commissary Division as Production Aide

July 03, 2004-December 18, 2004

: Eagle Watch Security Agency as Security Guard

October 28, 2011- March 18, 2012

: Soliman Security Services Inc. as Security Officer

March 30, 2012- November 10, 2014

EDUCATIONAL BACKGROUND:

Tertiary : Southern Leyte State University

Sogod, Southern Leyte

Course : Bachelor of Science in Criminology

SY-2007-2011

TRAINING/SEMINARS ATTENDED:

: Supervisory Training Course

: High angle & Rescue training

: Fire fighting & Rescue Training

: Bomb awareness & Identification

: Work Attitude Values Enhancement, Training

: Basic Life Support

Hereby certify that the above-written information is true and correct to the best of knowledge

and belief and maybe ground for cancellation or dismissal in case I am employed.

SECURITY OFFICER

Profile Summary

Licensed security officer with broad based experience in performing the following

security functions:

• Identify suspicious activities and guard against illegal actions such as

violence, threats, thefts, criminal behavior, and regulation breaches.

• Monitor and control entrances and exits to and from assigned firm’s premises

in order to prevent unwanted/unauthorized attendance.

• Report and document security statuses.

• Actively manage and perform actions required to secure an environment such

as patrols, investigations, active presence and operation of security equipment.

■ Core competencies include:

• Projects strong customer service skills – Active listener, tactful, diplomatic

and articulate.

• Strong interpersonal and communications skills – Effectively interact with

people of different ages and cultures.

• Positive attitude/image – Collaborative and flexible

• Strong problem solving – Good judgment and prioritization.

• Can work independently and in a team.

■ Qualifications:

• Bachelor’s Degree in Criminal Justice [or related discipline].

• Security training.

• [State] security guard/officer card license.

Objective Statement – Enforce all the security measures required to make the

environment as safe and secured as possible.

Professional Experience

Security Officer GRT Security Solutions Chicago, IL 2004 – Present

■ Key Functions:

• Provided a safe/secure environment for the company by enforcing security

regulations and watching for unusual events in assigned areas.

• Identified unsafe conditions and improperly secured property to help prevent

theft, injuries or damages to the company plants, visitors and employees.

• Investigated clients’ complaints or potential criminal behavior – Investigated

thefts and criminal misconduct by questioning individuals involved in specific

incidents.

• Provided preventive and protective security services – Notified the law

enforcement on potential civil or criminal affairs.

• Participated in violence prevention programs and investigations coursework.

• Responded to medical emergencies.

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