Customer Service Data Entry
Resume:
Blanca Ciprian
Modesto, Ca *****
*********@*****.***
Objective: To secure a position that is both challenging and rewarding which allows me to genuinely assist and
interact with the general public.
EXPERIENCE
STANISLAUS SUPERIOR COURT (Modesto, CA)
Deputy Court Clerk (Intake Civil Division)
March 2010 – November 2010
Perform a variety of legal procedures relating to the preparation and processing of court cases.
ssist public in completing necessary forms and obtaining needed legal forms.
File court documents, receipt fines and fees.
Handle high volume of work and meet crucial deadlines
Balance and reconcile daily cash receipts.
Research automated and hard copy files for sensitive case information.
Set up and maintain files of new cases. Input case information into automated case management system. Heavy data
entry and numerical filing. Interpret for Spanish speaking customers as needed.
LONGS DRUGS/CVS Pharmacy, Modesto, CA
Night Lead Supervisor (1 year – full-time)
Head Cashier (part-time) Customer Service
March 2005 to March 2010
Assist the public locating products
Dictate, monitor, distribution of products
Assign projects according to store managers instruction
Customer service, Cashier, Refunds
Verify UPC codes, Scanning products, printing labels, store signs, store displays
BMG MORTGAGE, Modesto, CA
Loan Officer Trainee
May 2006 – June 2007
Assist clients by gathering and completing financial forms and applications
Communicate with different banks & Mortgage Co. regarding qualifications for clients
Interpret for Spanish speaking clients.
Fax, file, organize folders, answer phones.
Heavy data entry
TRI-VALLEY GR WERS #7, Modesto, CA (seasonal)
Brix Lab Monitor (Temporary Position)
May 2001 – Sept. 2001
Dictate, monitor, adjust and log outgoing sugar levels.
Open/close valves to working lines accordingly.
Change hoses to appropriate valves.
Input data accordingly at end of day averaging brix contents, meet deadlines.
Communicate with Supervisors, i.e.…changes of lines & hoses, status of levels.
CALIFORNIA RELAY SERVICE, Riverbank, CA
Spanish Relay Operator
April 1997 - December 1997
Use of the TDY to relay text, telephone and voice telephone calls to and from the speech and hearing impaired, in
addition to using voice inflection.
Simultaneously type & consecutively translating what is being said or typed.
Modesto, CA
Touring Advisor/Receptionist (Temporary seasonal)
May 1992 - December 1995
Assist the public by planning their itineraries
Distribute maps, highlighting how to get to and from destinations.
Take passport photos for travel and/or immigration purposes.
Interpret for Spanish speaking customers in all departments as needed.
Answer phones, take & forward messages.
Organize folders, alpha/numeric filing.
Customize trip-tiks for customers.
SENTINEL INSURANCE AGENCY, Modesto, Ca
Insurance Agent
January 1992 - June 1992
Assist and interpret for all Spanish speaking customers.
Quote and sell auto insurance policies.
Explain and interpret policy definitions, procedures and insurance coverage.
Heavy typing, data entry, 10 key by touch.
Set up and maintain files, folders, answer and forward calls.
Accept monies and log payments.
Meet deadlines.
CALIFORNIA STATE AUTOMOBILE ASSN. (AAA Insurance), Modesto, CA
Claims Assistant
Sept. 1986 – Sept. 1989
Assist in gathering detailed information related to insured’s claim
Assist in completing necessary claim and medical forms
Provide information to help them understand the process of their claim
Interpret for Spanish speaking clients
Take recorded statements of details related to their incident.
Transcribe, also transcribe from Spanish to English.
Answer phones, take and forward messages.
Handle high volume of work and meet crucial deadlines
Organize and set up files with accuracy for Adjusters.
Consecutive use of Audatex system/operation.
Heavy 10 key data entry
EDUCATION/CERTIFICATES
Modesto Junior College - Some college/General Courses:
Psychology, Health and English.
Certified and background screened Loan Signing Agent
Notary Public
SKILLS
Bilingual /Translate/Interpret
Data Entry/10 key by touch
Type 60 wpm
Dictaphone
Transcription
Windows OS
Microsoft Word
Fax and Copy Machines
Alpha/Numeric filing
Professional phone etiquette
Customer Service Skills
LANGUAGES
SPANISH / FLUENT (speak, read & write)
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