Customer Service High School

*** ********* ***** ***#*, champaign, Illinois

773-***-****(Cell) . ******@*****.***

Pierre E. Boyd

objective

To secure an apprenticeship opportunity where I can become a valued asset

and trusted employee within a company where I am able to produce quality

work and ensure consumer satisfaction.

Employment

Verizon Wireless - The Wireless Stores Inc. Store Assistant Manager

October 26th, 2014 - Present Date

Work Responsibilities include assisting store manager with operational and

other store procedural activities such as conducting daily phone inventory,

counting cash drawer everyday, accepting store inventory.

Surpass expected goals set by the company to maintain a pay increase with

commission accelerators.

Maintain a prompt and professional appearance at the store at all times.

Have the ability to handle all sales floor, customer service and

operational duties as needed I.e... irate customers, phone orders,

scheduling.

Goals attained while employed by The Wireless Stores Inc. include assisting

the store location attain 55 total activations on Black Friday 2014, which

was a company record and a Statewide indirect retailer record as well.

Store attained 217 total activations during first month of full employment.

AT&T-Midwest Cellular Inc. - Retail Sales Consultant

July 6th, 2014 - October 25th, 2014, Champaign, IL, Marketplace Mall

Work Responsibilities included knowledgeably and efficiently providing the

AT&T home and cellular experience to all current, new and prospective

customers.

Opening and closing store duties included counting cash drawer twice a day;

Maintaining a professional appearance to the store.

Wearing all company provided attire professionally and cleanly.

Goals attained while employed with Midwest Cellular include leading the

store in sales two of the three months of my employment.

Offering premium customer service on a consistent basis by listening and

actively resolving the customer's direct concern initially.

Sprint-Wireless Evolution- Retail Sales Consultant/Assistant

July 2013- Present Date, Champaign, IL

Work responsibilities include but not limited to selling and providing

efficient service to all current and prospective Sprint customers.

Being timely, professional and courteous to all.

Reaching commission goals monthly via selling cellular devices, tablets,

home phone service and cellular accessories as well.

Commissioned employee within first two months of employment.

DCFS/Regional Office of Education -Volunteer

April 2012- July 2012, Champaign, IL

Work responsibilities included mentoring children ranging from the ages of

8-12.

Doing activities on the weekends that include arts & crafts, sports

activities and other extra-curricular activities.

Planned weekly enrichment activities for the children on a regular basis.

Kelly Services

July 2012- October 2012, Champaign, IL

Assisted with the international and national shipping procedures for

various companies.

Along with members of the staff assisted with the organizational structure

of the warehouse.

Showing safe and efficient work habits on a consistent basis.

AT&T

January 13th, 2012- April 16th, Urbana, IL

Installed cable television, Internet and phone service in a

customer's/businesses premise.

Worked 45-55 hours a week (including weekends and overtime).

Was responsible for maintaining work vehicle, work tools, work issued iPad,

work issued iPhone and vital customer information.

Finish Line Inc.

September 29th, 2011 - December 30th, Champaign, IL

Works as the main stocker of the store.

35-40 hours weekly.

Receives 1-3 shipments via UPS weekly.

Responsible for maintaining stockroom's standards and cleanliness.

United States Army

Served in the U.S. Army from March 3rd, 2010- June 22nd 2011

Job Title - PATRIOT Launching Station Enhanced Operator/Maintainer

Loading and unloading live missile cans from one launching station to the

next. Understanding logistics to have the launcher at the correct angle for

the launch to be effective. Working as a crew of 4-6 soldiers to

effectively power up and power down the missile launcher in a hostile

environment to ensure the safety of the immediate area.

Honor Graduate (96.6 GPA) of class 20-043-10 consisting of 360 hours of Air

Defense Artillery School given at Fort Sill, Oklahoma.

Received general discharge after serving one tour in South Korea.

Education/Volunteer work

Evanston Twp. H.S.

August 2004- June 2008, Evanston, IL

High School Diploma received on June 8th, 2008

Lettered in football all four years of high school

Participated in AVID program for academic excellence.

Participated as a Volunteer football coach for the Evanston Wildkits

Football Youth Camp for 3 years of high school tenure.

Participated in the LIFT program at the UNCC (Urbana Neighborhood Community

center) as a volunteer mentor for teens in the Champaign- Urbana community.

Parkland College

January 2013- Present, Champaign, IL

Currently pursuing an Automotive Technician Certificate.

Currently coaching the CIYFL Champaign Colts football team for 7th/8th

grade boys.

REFERENCES

Deshawn North : 618-***-**** : ********@*******.***

Brigitte Viard: 847-***-**** : ******@*****.***

Brandi Coleman: 773-***-**** : **************@*****.***

Marcus Campbell: 312-***-**** : *********@****.***.**.**

Darius Summerville: 773-***-****: **********@*****.***

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