Customer Service Technician

tech

Scott Cutter

** ***** ********* ***** *.E.

Calgary, Alberta T2J 3P8

403-***-**** Residence

403-***-**** Cellular

****************@*****.*** Email

SKILLS • Journeyman Automotive Technician

OVERVIEW • Over 15 years of field automotive & equipment operations, installation & repair

experience

• Over 20 years of electrical & mechanical diagnostics, repair, sales & customer

service experience

• Extensive overhead crane operations & rigging experience

• Possess Alberta Class 2 & 5 Vehicle Operator’s license with Airbrake & Safety

Endorsements

• Mechanical aptitude with an eye for detail

• Valid passport, bondable with no criminal record & excellent safety record

• Physically fit & experience working in inclement weather conditions

• Recognized for attention to detail, accuracy, completeness & professionalism

• Able to draw from experience & knowledge to apply concepts to current situations

• Dependable, flexible, adaptable, self-motivated, detail-oriented & hard working

team player with a positive attitude & excellent work ethics

• Strong interpersonal, listening, communication, organizational, time management,

multi-tasking, prioritizing, collaborative decision-making & problem-solving skills

• Effectively manage critical time constraints & shifting priorities in fast-paced &

changing work environments

• Willing to participate in training programs & travel

EMPLOYMENT

2014 LIFT BOSS MATERIALS HANDLING GROUP Calgary, Alberta

Licensed Automotive & Heavy Duty Technician

• Responsible for diagnostics, repair & servicing of automobiles & heavy equipment

• Repaired & serviced Terex, HydraNor, Lift King, Hyster, Doosan & Ausa forklifts

• Repaired & serviced Kabota, Perkins & Cummins engines

2012 - 2013 NATIONAL ENERGY EQUIPMENT Calgary, Alberta

Licensed Automotive & Heavy Duty Technician

• Responsible for diagnostics, repair & servicing of automobiles & heavy equipment

2011 - 2012 ADVANCED BENDING TECHNOLOGIES Calgary,

Alberta

Bender Operator

• Operated incremental bender to bend aluminum i-beams

• Responsible for quality control of 12" pipe

2009 - 2011 NATIONAL COACH LINE Calgary,

Alberta

Bus Operator

• Transported student throughout the province

• Performed heavy maintenance on bus & conducted safety inspections

2009 MIDAS Calgary,

Alberta

Journeyman Automotive Service Technician

• Responsible for fast & accurate diagnostics & repair of vehicles with a customer

service focus

• Performed sales, invoicing, telephone inquires, & parts & service coordination

activities

2007 - 2008 HERITAGE AUTOPRO Calgary,

Alberta

Journeyman Automotive Mechanic

• Performed extensive diagnostics & repairs of all vehicle makes & models

• Responsibilities included work order invoicing & prioritizing of work orders

• Completed detailed diagnostic inspections & repairs of electrical, engine,

transmissions, brakes, rear ends & wheel alignments

2006 - 2007 OTIS ELEVATORS Calgary,

Alberta

Installation Labourer

• Responsible for installation & servicing of high rise elevators, coordination of

installations & assistance with high angle material

●2●

Scott Cutter

EMPLOYMENT Continued

2003 - 2006 WS AUTOMOTIVE Calgary,

Alberta

Journeyman Automotive Mechanic

• Performed extensive diagnostics & repairs of high-end import vehicles

• Performed out of province vehicle safety inspections

• Responsibilities included sales, customer service, invoicing, telephone inquires, &

parts & service coordination activities

• Completed detailed diagnostic inspections & repairs of electrical, engine,

transmissions, brakes, rear ends & wheel alignments

1993 - 1999 MIDAS Calgary,

Alberta

Journeyman Automotive Mechanic

• Responsible for fast & accurate diagnostics & repair of vehicles

1991 - 1993 LIFTING EQUIPMENT Calgary,

Alberta

Overhead Crane Technician

• Responsible for diagnostics, repairs, magnaflux testing, voltage testing, tear-down,

rebuild & certification of off & onsite equipment

• Completed field inspections

• Prepared detailed documentation

• Maintained excellent onsite client relations with a customer service focus

• Performed detailed invoicing, parts & service management & work scheduling

activities

1988 - 1991 AUTOMOTION AUTOMOTIVE Calgary,

Alberta

Apprentice Automotive Mechanic

• Assisted with diagnostics, repair & servicing of high-end vehicles

1984 - 1988 GREEN FOREST LUMBER Fort Erie,

Ontario

Forklift Operator/Shipper & Receiver

• Performed forklift operations & shipping/receiving activities for a lumber company

PROFESSIONAL DEVELOPMENT

2014 INTERIOR HEAVY EQUIPMENT OPERATOR SCHOOL Calgary,

Alberta

• Heavy Equipment Operator certificate

50 hours dozer machine training Ground Disturbance

Construction Safety Training System (CSTS) First Aid &

C.P.R./A.E.D.

NORCAT Calgary,

Alberta

2014 • Workplace Hazardous Materials Information System (WHMIS) training

2014 • Transportation of Dangerous Goods For Drivers certificate

2014 • Asbestos Awareness certificate

2014 • General Safety Awareness certificate

2014 • Respiratory Protection certificate

2014 • Confined Space Awareness certificate

2014 • Lockout/Tagout certificate

2014 A.R. WILLIAMS MATERIALS HANDLING LTD. Calgary,

Alberta

• Industrial Lift Truck Safety course

2012 GOVERNMENT OF ALBERTA Calgary,

Alberta

• Sustainable Resource Development Wildfire Orientation certificate

2011 KONECRANES Calgary,

Alberta

• Overhead Crane Operations, Rigging & Safety Training at Advanced Bending

certificate

2010 CCA TRUCK DRIVER TRAINING LTD. Calgary,

Alberta

• Alberta Transportation Air Brake course

2006 - 2007 NAPA SEMINARS Calgary,

Alberta

• Automotive seminars

EDUCATION

1993 - 1997 SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY Calgary,

Alberta

• Automotive Service Technician certificate

REFERENCES • Available on request

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