Customer Service Technical Support

Timothy Dennis

* ******** **.

Woburn, MA *****

**********@*****.***

781-***-****

EDUCATION

ITT Technical Institute - Wilmington, MA

**** - *******

Pursuing an Associate of Science Degree in Information Technology -

Computer Network Systems

Anticipated Graduation Date: June 2015

Middlesex Community College - Bedford, MA

2011 - 2013

Associate of Science Degree in Business Administration

Graduation Date: August 2013

GPA: 3.4

National Honors

SKILLS & ABILITIES

Communication Technical Support/Customer Service

Strong written and oral Call Center

communication skills Troubleshoot hardware/software

Strong Math Skills Software installation support

Phone and e-mail support

Operating Systems Documentation/Ticket system

Windows

98/2000/XP/Professional/Vista/7

Mac OS X- some familiarities

Networking

Network Technology (Routers,

Switches, Hubs, Servers)

Metropolitan Connectivity

(IMPORTANT ACCESSES)

RELEVANT EXPERIENCE

Business and Professional Exchange, Inc. - Melrose, MA

1996 -1997

Technical Support

. Provide excellent technical/help desk support to external/internal

clients

. Handled high volume of incoming calls

. Used a ticket system to record calls and resolutions

. Handled escalated calls after 1st or 2nd call

. Supported hardware and software

OTHER EXPERIENCE

Papa Gino's - Woburn, MA

2012 - Present

Shift Leader

. Manage a team of 10 working in all aspects of the restaurant business

(wait staff, prepping, cooking, cashier

. Provide goals, training, motivation, discipline to all personnel

ensuring that the restaurant makes it goals on a consistent basis

. Hold employees responsible for following policies and procedures

. Used Speedline data base to figure out food cost, labor cost, and

sales

. During 'busy periods' analyzed the situation and made necessary

changes to increase profitability by moving people into different

positions as sales dictates

. Responsible for opening and closing the store

. Responsible for handling the daily deposits

Team Member

2008-2012

. Responsible for food preparations and cooking for the restaurant and

building guest relations

. Maintain Food Safety and Sanitation Policies and Procedures

. Provide excellent customer service

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