Customer Service High School
Resume:
Cocoa, Fl ***** ********@*****.***
Chasity Steele
QUALIFICATIONS SUMMARY
Vibrant service oriented individual who is an outstanding leader with hands on experience in Customer Service and Relations. Analytical
regarding obstacle recognition and capable of quickly developing appropriate solutions to ascertain all proposed organizational goals are
achieved. Specializes in teambuilding and client communication with a solid capacity towards multi tasking, job responsibility management, and
possesses the ability to handle intense levels of responsibility with the utmost amount of professionalism.
TRANSFERRABLE SKILLS
Microsoft Word PowerPoint Internet
Excel Outlook Customer Service
Multi Phone Lines Business Equipment Basic Bookkeeping
WORK EXPERIENCE
Student Advisor
Tulsa Welding School, Jacksonville, FL 01/2013–09/2014
Processes all monthly drops, monitors student retention for two campuses, and meets cyclic budget for all reinstate students
Provides unsurpassed student customer service when fulfilling telephone and face to face requests for documents and other support
Posts attendance, counsels students for SAP, collects payments, and processes all leave of absences
Performs random drug testing and student surveys
Over see’s student orientation presentations and assists in processing orientation students for two campuses
High School Admissions Representative/Registrar/Student Records/Director of First Impressions
Everest University, Orange Park, FL 11/2008–01/2013
Recruited qualified candidates for the college's academic programs under direct supervision
Upheld enrollment standards by complying with related governmental regulations and standards of accreditation, such as, enrolling
only students who met eligibility requirements as published in the college's catalog
Scheduled and conducted student interviews, wherein any reference to Financial Aid complies with the stated Company Policy
Managed over 1,500 records for certificate and degree seeking students; Accurately input and tracked registrations, attendance, and
grades; Monitored daily, monthly, and quarterly reports
Efficiently provided support to educational Deans, Directors, Program Managers, Faculty, and Staff
Provided superior customer service to students when completing telephone and face to face requests
Provided excellent receptionist services to potential students and external business representatives
Achieved three Support Member of the Quarter Awards 2008 2009, 2009 2010, 2010 2011
Part Time Server/Customer Service
Crystal River Seafood, Jacksonville, FL 12/2010–01/2013
Effectively fulfilled customer orders 02/2003 05/2006
Maintained a positive spirit while providing excellent customer service
Applied light bookkeeping practices at the end of each shift
Customer Service Account Representative
VyStar Credit Union, Jacksonville, FL 05/2007–07/2008
Accurately processed customer orders and requests for information
Applied payments to loan accounts and transferred account monies
Upgraded accounts with new products and enhancement
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