Customer Service Insurance

Jonathan Ross

CPCU,CLU,ChFC

** **** ******

Teaneck, New Jersey 07666

201-***-****, *********@*****.***

I am a goal oriented insurance and customer service expert with 15 + years experience with the nation’s

largest auto insurance company, State Farm Insurance. I have handled, and managed many claims of high

complexity. I am highly focused, organized and able to conclude investigations independently. I anticipate

and exceed customer expectations as a matter of routine.

Professional Experience

Signature Flight Support

2014 to present

Concierge

• Concierge for the world’s largest fixed operation base company, serving the needs of

private jet passengers

• Anticipate the needs and exceed the expectations of affluent clients, including CEOs,

Politicians and celebrities during their travel on private jets.

• Selected to handle A list clients that require complete discretion.

Whittier Working Parents Association

2013 to Present

Teacher

• Teach elementary school children English and math

• Supervise and manage their after school activities

State Farm Insurance, Parsippany New Jersey

1998 - 2013

Claim Manager

• Responsible for managing a team of 15 employees to handle automobile claims in a remarkable

manner that routinely exceeds customer expectations.

• Interacted with customers on a daily basis. Confirmed their needs were met and acted in a

proactive manner to prevent issues from arising.

• Always presented myself in a highly professional manner to have a positive influence on

customers, as well as setting the standard for employees.

• The customer was always put first. I was available when needed and have experience managing

crisis situations including Hurricane Sandy and 9/11.

• Regularly handled claim issues effectively by developing rapport with the customer to confirm

they understood the reasons for the claims decision.

• Worked in a team environment of 12 managers. Developed relationships needed to meet the

section and team goals including customer service. Stressed the importance of teamwork to the

employees and led by example.

Education

BA, Sociology, Stockton State College, Pomona New Jersey

Professional designations

Chartered Property Casualty Underwriter

Chartered Life Underwriter (American College)

Chartered Financial Consultant (American College)

Professional Memberships

National Arbitration Forums Advisory Council 2007-2010

American Softball Association – Umpire 2005 to present

United States of America Triathlon, Member –2008 to present

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