Customer Service Sales

Majd A. McCoy

**** ***** ***** ***. *********, VA 20169

Email:*********@*****.***

Cell: 281-***-****

Career Objective:

Seeking a solid position in a dynamic institution that can utilize my scientific experience and

leadership skills and be an avid contributor while enabling me to develop new

expertise in a challenging, yet rewarding environment

Qualifications & Clinical Skills:

Certified specialist in Cytogenetics

ASCP ID: 2393 (September 2009- August 2016)

• Highly analytical and decision making skills.

• Complex thinking skills and troubleshooting skills.

• Exceptional organizational skills and leadership skills.

• Functional utilization of medical data to interpret clinical cases and conduct proper analysis approach for

oncology & constitutional studies.

• Proficiency in performing standard cytogenetics wet-lab techniques of different types of cultures for

constitutional and oncology studies and troubleshooting when needed.

• Execution of variety of technical laboratory tests such as: DNA extraction, purification, and labeling

experiments to prepare BAC/PAC clones and detection.

• High technical experience in oncology FISH, HER2, and Touch Prep Protocols.

• Accurate identifying of human chromosomes for diagnostic purposes in oncology such as AML, CLL, CML,

ALL, MM, MDS and for diagnostics of pre-natal and post-natal case studies.

• Proficiency in microscopic chromosomal analysis of different types of specimens such as peripheral bloods,

bone marrows, products of conception, and solid tumors and tissues.

• Reporting final results according to the ISCN and SOPs.

• Review of post-microscopic analysis cases of other technologists before final reviews.

• Taking role in leading new technologists when analyzing and evaluating scientific data, overseeing their

training progress and supervising fellow laboratory staff.

• Management of varied projects in multiple areas of the laboratory and hospital related to new tests validation

and annual inspections.

• Ability to facilitate coworkers’ interactions through personal and tool-based skills.

• Developed proficiency in Microsoft Office, Microsoft Power Point, Excel, and ACT.

• Developed proficiency CytoVision and Ikaros Metasystems and IT EMR software: Cerner, CCAPS and

Tandem.

• Arabic language fluent, both written and spoken.

Experience:

Senior Cytogenetics Technologist

Principle Investigator and Safety Representative

Human Genetics Laboratory at Northwestern Memorial Hospital

303 E. Superior, Chicago, IL 60611 (2/2011-9/2012)

• Analysis of high complexity analytical cytogenetics testing and oncology FISH.

• Validating a variety of protocols for oncology testing and reporting.

• Drafting, revising and editing protocols for oncology cytogenetics testing such as culturing techniques,

laboratory set up, wet lab, safety requirements, and Touch Prep protocol for FISH testing and validation.

• Principle Investigator and safety representative serving as a coordinator between the Northwestern Memorial

Hospital and Northwestern University to ensure implementation of CAP/OSHA regulations and requirements

for regular inspections.

• Established a solid foundation of the safety sector of the Cytogenetics Department to comply with all QA/QC

requirements and followed up periodically to comply with CAP, Northwestern Memorial hospital’s

regulations, and city and state of IL regulations.

• Training fellow technologists and supervising them on safety protocols such as casualty disaster plan,

chemical hygiene plans, evacuation routes and major safety protocols according to NMH SOPs.

• Monitoring laboratories chemicals and keeping MSDS up to date for all chemicals ordered.

• Reviewing tests results for junior technologists before reporting to medical director.

• Established laboratory templates for documentations files, meeting minutes, and laboratory records work

sheets, and update them as needed.

• Assessed and managed safety issues and set up rescue plans in case of emergency or disasters.

• Planned agendas for safety trainings schedules, laboratory inspections and annual reviews.

• Developed study materials, trainings, tests, and inspections for staff to comply with hospital and CAP and

state regulations.

• Trained fellow residents and graduate students on laboratory skills and clinical approaches when handling

patients’ cases for cytogenetics testing.

• Managed laboratory functions including organization, helping with ordering supplies and scheduling

equipment use, and/or following up on laboratory equipment maintenance issues.

• Meeting with vendors and suppliers for selecting or ordering supplies.

• Kept logs of all warranties for all laboratory equipment, and requested all maintenances when needed.

• Engaged in all departmental meetings, and planned coworkers interactions and activities and projects.

Cytogenetics Technologist II

Quest Diagnostics Nichols Institute

14225 Newbrook Dr, Chantilly, VA 20151 (11/2006-10/2010)

Certified by NCA for Laboratory Professionals (May 2007- September 2009)

• Analysis of moderate to high complexity oncology analysis cases, constitutional bloods, and POCs.

• Incorporated FISH and Cytogenetics Analysis.

• Maintained specimen integrity and patient identification of all samples examined.

• Analyzed and interpreted data and cases’ findings accurately and reported results promptly as applicable and

according to SOPs.

• Worked with medical directors on special cases and followed up as needed if more testing was requested.

• Performed other job-related duties such as capturing and karyotyping and prepared live presentation for

continuing education sessions.

• Trained other technologists with the Ikaros Metasystems.

• Helped with validation process and examined different types of specimens (POC, blood, and bone marrow).

• Maintained the confidentiality of patient test results in accordance with HIPAA

• Management of patients’ records.

• Engaged in departments’ activities, inspections, compliance, co-workers activities and six sigma projects.

• Gold Award (2010) and Bronze Award (2007).

Administrative Assistant / part time Manager

American Air Int. Inc. & Star of Texas Auction

9207 Ponderosa Lane, Houston TX 77074 (7/2001-10/2006)

• Developed customer service, sales and product marketing skills.

• Handle day-to-day operations for clients.

• Maintained customer accounts and payroll.

• Insured deliveries to customers at scheduled times.

• Completed sales and established customer service.

• Established company’s website & increased customer awareness of products.

• Worked with vendors and manufacturers to discuss or place orders.

• Maintained an accurate database for sales, returns, and auctions revenues.

• Developed experience working with QuickBooks, PowerPoint, Outlook and Excel.

• Organized marketing planning and multiple advertising projects.

• Drafted products templates and content for promotional materials (brochures, flyers)

Education:

Bachelor of Science, Cytogenetic Technology

University of Texas/ School of Health Professions at MD Anderson Cancer Center

1515 Holcombe Blvd. - Unit 2 Houston, TX 77030

Graduation: August 2006

• GPA 3.53/4.0 Honors List (2001) & Deans List (2000)

Academic Clinical Experience & Rotations:

• Prenatal/postnatal clinical rotation at Kleberg Cytogenetics Lab (2006)

Baylor College of Medicine

One Baylor Plaza, MS NAB 2015 Houston, TX, 77030, U.S.A.

• Oncology clinical rotation at the M.D. Anderson Cancer Oncology Laboratory (2006)

Activities and volunteering:

• Volunteer - Vita-Care Pharmacy, Houston TX (6/2003-12/2003)

- Answered customer inquiries and developed a large personal customer care.

- Filled prescriptions, communicated with physicians, and assisted customers with purchases.

- Maintained and managed cash transactions in a fast-paced environment.

- Maintained a record of medications filled, ordered, and expired.

• Volunteer- Eckerd Pharmacy, Missouri City, TX (5/2003)

• Volunteer- Children’s Art Project at M.D. Anderson Cancer Center (11/2005)

• Member of Association for Genetic Technologists- AGT (2006-2009)

• Member of the CEENT TEAM at the Cytogenetics Department to help address departmental

matters, find solutions for any issues, while focusing on team work (2007-2010)

• Economic Sector Intern at the Jordanian Embassy in Washington, D.C. (11/2010-1/2011)

• Active attendee of The Lymphoma Foundation (2011-present)

• Creator of the social media group: Global Cytogenetics Technologists Group (5/2007-present)

Contact this candidate