Technical Support Management

James Polous, MCIS, CISSP

*** ******** ***, ******, ** 60543

Home: 630-***-**** ● Mobile: 630-***-**** ● Email: ***@******.***

Linked-In: https://www.linkedin.com/in/jpolous

Innovation ● Integrity ● Professionalism ● Diversity ● Teamwork ● Responsibility

I have over 20 years of experience in network planning, design and maintenance. I possess

excellent management, planning, budgeting and problem solving skills.

Professional Experience

American College of Healthcare Executives February 2000-Present

1 North Franklin Street, Chicago, IL 60606

Associate Director, Management Information Systems

Support the association on all aspects of IT networking and infrastructure, network security and

implementation of hardware and software, budgeting and future planning.

Maintain and manage all aspects of the computer networking infrastructure including

communications, storage, servers and virtualization.

Responsible for setting and exceeding colleague and end-users expectations for technical

support.

Member of the internal Information Security Management Group committee

Active contributor to the disaster recovery and business continuity plan documentation and

testing.

Manage vendor relationships for purchasing hardware, software, telephony and consulting

services.

With the MIS management team, develop annual budget; consistently meeting or exceeding

budgetary goals year after year.

Implement and manage network security utilizing firewalls, IPS and logging.

Project management on technical projects including telephony, networking and security

Write Requests for Proposals for telephony, hardware and consultant services

Implement and maintain six host virtualization cluster using VMWare 5.1

Provide cross-training and mentoring to MIS staff and organization staff

Advise senior management on emerging trends in technology and how they may be applicable to

the organization

Evaluate, identify and implement technology that enhances the infrastructure

Identify and mitigate risks to the organization and its infrastructure and intellectual property

Prairie State College September 2001-December 2002

202 S. Halsted Street, Chicago Heights, IL 60411

• Deliver college level courses including Introduction to Network Administration and Introduction to

Computers

Provena Health Information Systems December 1997-February 2000

19065 Hickory Creek Drive, Suite 300, Mokena, IL 60448

Network Administrator / Telecommunications

Provide network administration, maintenance and support for a large multi-site hospital system

network.

• Provided second-level network support for 1500+ end users

• Performed site visits for maintenance and implementation of new systems

• Managed and maintained server infrastructure

International Engineering Consortium December 1996-December 1997

180 North Stetson, Suite 3500, Chicago, IL 60601

IS Manager

• Provided all server, desktop and network support for 60 end users.

• Interface with contract programmers

YMCA of the USA June 1989-December 1996

101 North Wacker Drive, Chicago, IL 60606

Associate Director Information Technology

• Designed and implemented and Manage 250 node, 7 site nationwide Wide Area-Network

• Supervise support technician

• Provide second-level technical support

• Manage backups and recovery

• Acquire hardware and software

Certification

Certified Information Security Systems Professional (CISSP)

Education

2009 Elmhurst College Elmhurst, IL

Masters of Computer Information Systems (Computer Network Systems)

1989 St. Xavier University Chicago, IL

Bachelor of Arts, Mass Communications

Skills

I possess considerable experience with all of the following technologies

Microsoft Server 2003, 2008,2012 Windows workstation OS

Microsoft Active Directory Microsoft SQL Server

Microsoft Exchange Symantec Backup Exec

Linux (Ubuntu, Red Hat, CentOS) Citrix XenApp

Firewalls (Sonicwall) Intrusion Prevention System

(IDS)

VMWare ESX, ESXi,View Cisco routers and switches

iSCSI SAN(Equalogic, Nimble) Fibre Channel SAN (HP MSA)

Computer Room HVAC Phone Systems

Organizations

Member of Association Forum of Chicago

( ISC)2 M ember #458757

Excellent references are available upon request.

Contact this candidate