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Quality Assurance Technical Support

Location:
San Jose, CA
Posted:
December 11, 2014

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Resume:

Tim Converse *-

615-***-****

Boulder Creek, CA.

acg0k6@r.postjobfree.com

Career Summary

Looking for a Senior Quality Assurance Engineer position where I can

continue to expand my skills in managing both people and QA process. I am

especially interested in mobile technologies and testing with Java and

Android.

Technical Summary

Systems: Windows 8,7, Vista, XP, Ubuntu 14.04

Software: Android Studio, Eclipse (Java/Android Development), xCode

(iOS/Swift), Rad Studio XE6/XE7 (Delphi), Greenfoot, Test Partner, Jira,

Test Track Pro, DreamWeaver MX & CS5 (HTML & CSS), Photoshop CS5, MS

Office, Open Office

Languages: Java, Swift, JavaScript/jQuery, HTML+CSS, Delphi (Object

Pascal), PHP, MySQL, dBL

Experience: Quality Assurance Engineer 15+ Years

Technical Support Engineer 7+ Years

Education

Certificate Computer Programming - Computer Learning Center

Certificate Web Programming Fundamentals - Cabrillo College (in progress)

Certificate Game Programming Skills - Cabrillo College

Additional courses in Android and iOS (Swift)

Professional Experience

SiO2 Corporation

Director of SQA and Technical Support Operations 1/14 - Present

Managing Software Quality Assurance and Technical Support

Operations for SiO2. Working with Client companies to develop and implement

their Quality Assurance and Technical Support procedures. Provide training

to client companies on Quality Assurance and Technical Support best

practices for their company.

Developing code and applications for client company needs

based on requirements provided.

HP (Formerly EDS)

Quality Assurance/Information Analyst for the Defense Medical Data Center

8/07 - 6/13

Engaged in full range of testing for applications used by the

US Military for security and identity services. Was one of the architects

who helped created automated testing framework used by job site, created

and maintained test plans, test cases and test documentation. Led QA teams

on three Enterprise level database systems incorporating Biometric

Identification and Validation systems.

Maintained defect tracking database and produced monthly

reports detailing defects found, resolved or currently at issue. Worked

with project managers and business analysts to continuously improve

functional and technical specifications.

SiO2 Corp.

Quality Assurance Engineer 6/03 - 8/07

Software testing and consulting contract work for the US Army

producing the "Smart Track" armory database tracking system. Duties

included writing and executing test plans and test cases.

dBase Inc.

Quality Assurance & Development Engineer 5/99 - 5/03

Developed product Wizards, did research, testing and coding of tests

for dBase Plus and dQuery/Web database designer. Also handled install

testing and maintenance of automated test lab. Developed web enabled

Support application for use by Call Center and Support Personnel.

Raytek Inc.

Quality Assurance Contractor 11/97 - 11/98

Created and maintained Bug Tracking database. Executed ad hoc

testing and created test scripts using MS-Test 6.0 and SQA Robot.

USRobotics

Contractor for Palm Pilot Escalation Support 1/97 - 7/97

Provided third tier support for Palm Pilot and related desktop

software, customer relations issues, and testing, verification, and logging

of customer reported defects in software and hardware.

Borland International

Delphi Developer Support 4/96 - 10/96

Provided four hours support phone time per day. Remaining time spent

on logging of customer reported bugs in software.

Paradox for Windows Technical Support 8/95 - 4/96

Provided five hours of phone support time a day. Remaining time spent

on logging of customer reported defects.

ShareData

Technical Support Representative 3/95 - 8/95

Provided eight hours of phone support time per day as well as data

recovery services for customers with corrupted or damaged databases.

Lifescan

Quality Assurance Engineer for Software Test and Validations Lab 10/94 -

3/95

Provided hardware testing for Blood Glucose Meters. Developed

interactive testing application for Windows Tracking Software for diabetes

doctors and patients.

Borland International

Paradox for Windows Quality Assurance 4/94 - 8/94

Developed ObjectPal Code to test features of new product and provided

technical support and defect reporting services to Field Testers.

Paradox for Windows Technical Support 8/93 - 3/94

Provided five hours of phone time per day and three hours a day

research time.



Contact this candidate