Quality Assurance Technical Support
Resume:
Tim Converse *-
Boulder Creek, CA.
***@***********.***
Career Summary
Looking for a Senior Quality Assurance Engineer position where I can
continue to expand my skills in managing both people and QA process. I am
especially interested in mobile technologies and testing with Java and
Android.
Technical Summary
Systems: Windows 8,7, Vista, XP, Ubuntu 14.04
Software: Android Studio, Eclipse (Java/Android Development), xCode
(iOS/Swift), Rad Studio XE6/XE7 (Delphi), Greenfoot, Test Partner, Jira,
Test Track Pro, DreamWeaver MX & CS5 (HTML & CSS), Photoshop CS5, MS
Office, Open Office
Languages: Java, Swift, JavaScript/jQuery, HTML+CSS, Delphi (Object
Pascal), PHP, MySQL, dBL
Experience: Quality Assurance Engineer 15+ Years
Technical Support Engineer 7+ Years
Education
Certificate Computer Programming - Computer Learning Center
Certificate Web Programming Fundamentals - Cabrillo College (in progress)
Certificate Game Programming Skills - Cabrillo College
Additional courses in Android and iOS (Swift)
Professional Experience
SiO2 Corporation
Director of SQA and Technical Support Operations 1/14 - Present
Managing Software Quality Assurance and Technical Support
Operations for SiO2. Working with Client companies to develop and implement
their Quality Assurance and Technical Support procedures. Provide training
to client companies on Quality Assurance and Technical Support best
practices for their company.
Developing code and applications for client company needs
based on requirements provided.
HP (Formerly EDS)
Quality Assurance/Information Analyst for the Defense Medical Data Center
8/07 - 6/13
Engaged in full range of testing for applications used by the
US Military for security and identity services. Was one of the architects
who helped created automated testing framework used by job site, created
and maintained test plans, test cases and test documentation. Led QA teams
on three Enterprise level database systems incorporating Biometric
Identification and Validation systems.
Maintained defect tracking database and produced monthly
reports detailing defects found, resolved or currently at issue. Worked
with project managers and business analysts to continuously improve
functional and technical specifications.
SiO2 Corp.
Quality Assurance Engineer 6/03 - 8/07
Software testing and consulting contract work for the US Army
producing the "Smart Track" armory database tracking system. Duties
included writing and executing test plans and test cases.
dBase Inc.
Quality Assurance & Development Engineer 5/99 - 5/03
Developed product Wizards, did research, testing and coding of tests
for dBase Plus and dQuery/Web database designer. Also handled install
testing and maintenance of automated test lab. Developed web enabled
Support application for use by Call Center and Support Personnel.
Raytek Inc.
Quality Assurance Contractor 11/97 - 11/98
Created and maintained Bug Tracking database. Executed ad hoc
testing and created test scripts using MS-Test 6.0 and SQA Robot.
USRobotics
Contractor for Palm Pilot Escalation Support 1/97 - 7/97
Provided third tier support for Palm Pilot and related desktop
software, customer relations issues, and testing, verification, and logging
of customer reported defects in software and hardware.
Borland International
Delphi Developer Support 4/96 - 10/96
Provided four hours support phone time per day. Remaining time spent
on logging of customer reported bugs in software.
Paradox for Windows Technical Support 8/95 - 4/96
Provided five hours of phone support time a day. Remaining time spent
on logging of customer reported defects.
ShareData
Technical Support Representative 3/95 - 8/95
Provided eight hours of phone support time per day as well as data
recovery services for customers with corrupted or damaged databases.
Lifescan
Quality Assurance Engineer for Software Test and Validations Lab 10/94 -
3/95
Provided hardware testing for Blood Glucose Meters. Developed
interactive testing application for Windows Tracking Software for diabetes
doctors and patients.
Borland International
Paradox for Windows Quality Assurance 4/94 - 8/94
Developed ObjectPal Code to test features of new product and provided
technical support and defect reporting services to Field Testers.
Paradox for Windows Technical Support 8/93 - 3/94
Provided five hours of phone time per day and three hours a day
research time.
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