Customer Service Quality Assurance

L aura Tom

**** * ***** ** **** Katy TX *****

Phone: 512-***-**** Email: l ***********@*****.***

Qualifications Summary

• ASCP certified phlebotomist with 15 years of experience within

hospital and outpatient clinical settings.

• Skillful and precise in performing venipuncture and capillary

punctures; collecting, preparing and storing blood samples; and

verifying medical records.

• Possess excellent patient-relations skills. Known for having a gentle

touch and the ability to alleviate patient anxieties.

Key Competencies

• Venipuncture and Capillary Punctures Blood specimen

storage

• Blood Collections and Handling Safety Patient Care

• Medical Records Review Quality Assurance

and Controls

Professional Experience

P hlebotomist, Quest Diagnostics (Houston TX), Aug 2013 to May

2014

Phlebotomist, Lab Corporation of America (Houston TX), Jun 2010 to

J uly 2012

Sr. Clinical Lab Assistant, Seton Medical Center (Austin TX), Oct

2005 to Apr 2006

Clinical Lab Asst, North Austin Medical Center (Austin TX), Jun

2005 to Oct 2005

Lab Assistant, Three Rivers Health (Three Rivers M I), Sept 2003 to

J un 2005

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