Customer Service

L ynelle Smith

**** ********* ** * ** Vegas, NV 89115 702-***-**** *************@*****.***

…with more than five years of diversified experience aiding businesses and individuals in repairing their

credit. Proven t rack record of surpassing monthly quotas and efficiently serving entities with six-figures

worth of debt. Conceptual thinker adept at identifying general principles and applying them to specific

p roblems. Team player commit ted to organizational success. Excellent communication and interpersonal

skills.

Core Competencies

Customer Service CRM Suites Payment Plans

Dispute Resolution Debt-Management Software Credit Settlements

Account Management M icrosoft Excel & Word 2007 Credit Consolidation

Professional Experience

Business Counseling

Answered an average of 50 calls daily from businesses interested in credit-counseling services. Spoke with

10 to 15 points of contact daily from qualified businesses, with debt ranging from $75K to $300K,

regarding their options for repayment. Enrolled an average of five qualified businesses weekly in debt-

reconstruction programs.

Consumer Counseling

Answered an average of 250 calls per day from individuals seeking information on their debt-repayment

options. Detailed credit-consolidation and/or settlement options with 75 to 100 qualified, potential clients,

w ith debt of at least $10K, on a daily basis. Enrolled at least 25 clients monthly in credit-repair services.

Delivered Results:

• Averaged five business enrollments per week when quotas were never more than

f ive per month

• Consistently exceeded monthly enrollment quotas for individuals

Employment H istory

Las Vegas Metro Chamber of Commerce 05/2013 –

P resent

Appointment Setter

Diamond I nformation Group 12/2012 –

05/2013

Sales Representation

Rewards Call Center Solutions, Las Vegas, NV 12/2010 –

12/2012

Professional Customer Services Representative

F reedom Debt Group, Las Vegas, NV 01/2010 –

11/2010

Senior Credit Counselor

Consumer Debt Relief Group, Las Vegas, NV 08/2009 –

01/2010

Senior Debt Manager

Debt I nformation Group I nc., Las Vegas, NV 01/2009 –

07/2009

Debt Services Manager

Debtcor, Las Vegas, NV 09/2008 –

01/2009

Debt Analyst /Credit Advisor

Consumer Debt Relief Group, Las Vegas, NV 03/2005 –

09/2007

Debt Analyst /Credit Advisor

Contact this candidate